US Operations Lead
GTT•Dallas, TX
•Hybrid
About The Position
This role is to assist with coordination and support of day-to-day IT infrastructure activities for the U.S. region. This includes managing infrastructure requests, assisting with project delivery, supporting audit and regulatory needs, helping resolve high severity incidents, monitoring service performance, and ensuring clear communication with business and technical teams. The successful candidate will have the opportunity to further enhance their career in the banking industry.
Requirements
- 10 years of experience in IT infrastructure and/or service management
- Strong knowledge of IT infrastructure domains: servers, networks, storage, data centers, etc.
- Proficiency with Microsoft Office Suite and capable of collecting, cleaning, and formatting data from multiple sources to generate clear, actionable insights that support data-driven decision making (Excel, Word)
- Proven ability to create and deliver clear, executive-ready presentations (using PowerPoint)
- Ability to work under tight timelines and competing priorities
Nice To Haves
- Experience leading cross-functional remediation efforts, managing audits, and driving regulatory compliance initiatives
Responsibilities
- Act as the primary U.S. intake point for IT infrastructure requests, coordinating with global IT teams to streamline communication, eliminate duplication, and align priorities.
- Support U.S. infrastructure initiatives in partnership with global teams, including delivery across servers, networks, storage, and data center services.
- Support U.S. service management for globally delivered IT services, ensuring alignment with U.S. regulatory requirements, service levels, and risk expectations.
- Assist in the resolution of high severity incidents involving infrastructure dependencies through technical coordination and escalation with global support teams.
- Coordinate clear, timely IT communications to business and technical stakeholders regarding major incidents, planned changes, and operational impacts.
- Assist with IT audit inquiries by coordinating documentation, evidence collection, and timely responses across relevant stakeholders.
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
