US Customs Writer

Jori International•Houston, TX

About The Position

JORI Logistics is seeking a highly motivated individual to join their USA Customs Department as a full-time US Customs Writer. This role requires a strong attention to detail, excellent written and verbal communication skills, and a customer service-oriented approach. The successful candidate will be resourceful, contribute ideas, and collaborate effectively with colleagues across all departments to ensure optimal client service. This is not a standard operational position; it offers the opportunity to be involved in problem-solving and process improvement.

Requirements

High degree of data entry accuracy
Ability to work flexible schedules and certain weekends
Must be able to communicate effectively with Customers through phone calls and emails
Customer service experience
Experience with US Customs Procedures

Nice To Haves

Analytical skills
CCS Certification
US Customs Brokerage License

Responsibilities

Entry writing for truck/ocean/air clearances
Complete entry summaries of US Rail Customs Declarations for new and existing accounts
Problem-solve day-to-day operational issues and entry problems
File border entries/ISFs
Monitor in-bond movements for in-transit entries
Ensure data is entered into Cargowise for transmission of Entry Summary
Check EDI failures for rail shipments (especially during the weekends)
Provide outstanding customer service when communicating with clients and requesting missing data
Perform audit review on all assigned brokerage files and payments to customs
Maintain and keep current all customs compliance documentation
Process documents through Cargowise, obtaining Customs release and other government agency releases as appropriate
Complete invoicing of the import account for services rendered
Review and monitor all Customs rejections, requests for information for clients and any other government agency, and correspondence
Adhere to all domestic and international shipping regulations
Mandatory daily correspondence with overseas offices
Work closely with other departments to deliver a high level of service to customers
Perform other duties as assigned