Urgent Care Senior Veterinary Assistant

American Veterinary Group•Mentor, OH
•Onsite

About The Position

UrgentVet bridges the gap between daytime general practice and emergency and overnight care, providing after-hours care for canine and feline patients. Clinics treat common urgent cases such as wounds, ear infections, vomiting and diarrhea, and euthanasia. The paperless clinics are equipped with cloud-based electronic medical records, digital X-ray, and IDEXX in-house laboratory equipment. The Senior Veterinary Assistant helps provide patient care, team leadership, and client service in a fast-paced urgent care clinic. The role requires regular on-site presence to support patient care, time-sensitive needs, collaboration with clinical teams, and the safety and well-being of patients, clients, and staff. Full-time employees may be required to travel for on-site training and onboarding. The position offers a $5,000 retention bonus over a two-year commitment, paid every six months while in good standing.

Requirements

  • Prior customer service experience.
  • Prior experience working with animals in a hospital setting.
  • Animal handling experience, including patient restraint, sample collection, and monitoring.
  • Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.
  • Ability to lift 40 lbs.
  • Professionalism, dependability, positive communication, and ability to multitask in a hands-on environment.
  • Strong work ethic and social and organizational skills.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Full-time employees may be required to travel for on-site training and onboarding.
  • Regular on-site presence is an essential function of the role.

Responsibilities

  • Provide outstanding patient care.
  • Provide team leadership and client service.
  • Handle animals, including patient restraint, sample collection, and monitoring.
  • Perform clinical tasks including phlebotomy, catheter placement, laboratory analysis, and drug calculation.
  • Perform facility maintenance and provide client education.
  • Maintain an in-person presence to support patient care, time-sensitive needs, team collaboration, and safety.

Benefits

  • $5,000 retention bonus over a two-year commitment, paid every six months in good standing.
  • Medical, dental, and vision plan options.
  • 401(k) match.
  • Paid time off (PTO).
  • Paid parental leave and paid maternity leave.
  • One Work/Life Balance day off.
  • Short-term and long-term disability options.
  • Supplemental insurance options.
  • Discounted veterinary care.
  • Scrub allowance.
  • Hands-on and e-training.
  • Professional growth opportunities.
  • Tuition assistance for prospective Veterinary Technician students.
  • Tuition reimbursement for credentialed or registered Veterinary Technicians.
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