UPS Tech 4 - Jacksonville, FL

M.C. Dean, Inc•Jacksonville, FL

About The Position

The UPS Tech 4 works within M.C. Dean’s Critical Power Group, maintaining, servicing, inspecting, repairing, and troubleshooting UPS systems, batteries, and other critical power infrastructure. The role performs preventive maintenance, equipment testing, emergency service, inspections, failure analysis, and repairs at government, institutional, and commercial customer facilities. The technician also provides technical assistance to customers, owners, engineers, and site personnel, and supports other M.C. Dean divisions. The position’s primary purpose is to inspect and certify power electronics and key components to promote reliable, available, and high-quality power while improving or sustaining electrical-system maintainability. The technician reviews system drawings and specifications, verifies system components and maintenance requirements, resolves discrepancies, certifies work against applicable standards, and prepares reports and recommendations. Work is performed under the general supervision of Regional Managers and Team Leads, with assignments guided by schedules, priorities, and general instructions. The technician has discretion to complete assignments within established policies and procedures, and completed work is reviewed for policy adherence, recommendations, and overall results. The position involves daily travel, independent work, emergency-call availability when on call, and possible overnight travel at company expense. It may require working at heights and performing physically demanding tasks, including lifting and installing batteries. The employee is expected to follow safety standards and maintain company or personal vehicles and company-issued equipment, tools, and instruments.

Requirements

At least 7 years of OEM experience with UPS or power-electronic systems, including progressively difficult maintenance and repair experience.
Experience with UPS systems, batteries, test equipment, and associated electrical apparatus such as switchgears, panels, breakers, disconnects, ATSs, and generators.
Associate or bachelor's degree in Electrical and/or Electronics from an accredited college or university, or equivalent field or military training.
Ability to read and interpret complex technical instructions, plans, blueprints, and schematic diagrams.
Strong working knowledge of the NEC, maintenance practices, maintenance and supply procedures, and quality-control procedures.
Ability to evaluate complex electrical systems, perform damage assessments, estimate maintenance, parts, and manpower requirements, diagnose malfunctions, and use testing and inspection techniques.
Ability to use a laptop computer, software packages, and electronic communication devices.
Strong written and oral communication skills.
Availability for 7x24x365 emergency response when on call, except while on PTO or off call.
Ability to lift, carry, and move objects weighing up to 50 pounds regularly, including lifting and installing batteries.
Ability to relocate a 12-foot stepladder without assistance.
Ability to work at heights up to 60 feet and climb and maintain balance on scaffolds, aerial lifts, catwalks, and ladders.
Ability to walk, climb, lift, squat, crawl, kneel, push, pull, and reach overhead routinely and repetitively.
Ability to use a standard ladder while carrying tools without exceeding its weight limit.
Good vision, which may be corrected, ability to see color, and ability to hear and communicate in English.
Ability to recognize when something is wrong or likely to go wrong, apply general rules to specific problems, draw conclusions from information, see details at close range, and understand spoken information.

Nice To Haves

Proficiency with Microsoft Office products.

Responsibilities

Maintain, service, troubleshoot, inspect, test, and repair UPS systems, batteries, Static Transfer Switches, Power Distribution Units, and associated controls.
Perform scheduled preventive maintenance and equipment testing, as well as emergency service calls.
Install and replace batteries and perform battery repairs.
Conduct initial, in-process, visual-condition, and final inspections; maintenance operational checks; and failure analysis.
Certify to customers that systems and components adhere to applicable codes, publications, checklists, specifications, and quality standards.
Review system drawings and specifications for accuracy and completeness; determine maintenance and inspection requirements and resolve discrepancies between records and actual system components.
Provide technical assistance and expertise to customers, owners, engineers, and site personnel, including instruction and advice on maintenance practices and procedures.
Review and interpret technical publications related to inspection, modification, and maintenance of power electronics, and resolve technical problems.
Prepare reports of findings and make recommendations for system improvements and quality-control programs.
Coordinate and manage M.C. Dean subcontractors on site as necessary.
Maintain communication with the corporate office and Team Lead or manager regarding availability status.
Maintain and safeguard company-issued equipment, tools, instruments, proprietary information, manuals, and records.
Complete Field Service Reports, time sheets, expense reports, and other required paperwork accurately and on time.
Maintain technical documentation for study or review and provide technical support to customers upon request.
Attend product-specific training as required and cross-train other UPS technicians as needed.
Maintain a company or personal vehicle in safe, operational condition and maintain insurance as required by the company.
Follow M.C. Dean standards and all applicable safety standards.
Perform other duties as assigned.