UPS Tech 3 - Jacksonville, FL

M.C. Dean, Inc•Jacksonville, FL

About The Position

The UPS Tech 3 works within M.C. Dean’s Critical Power Group, maintaining, servicing, inspecting, troubleshooting, repairing, and testing UPS systems, batteries, and related critical power equipment at government, institutional, and commercial customer facilities. The role provides inspection and certification of power electronics and key components to support the reliability, availability, quality, and maintainability of electrical systems. Work includes scheduled preventive maintenance, emergency service calls, battery repair and replacement, and technical support for customers and engineers. The technician works independently while traveling daily to customer sites, coordinating subcontractors as needed, maintaining company equipment and vehicle requirements, and completing service documentation. The position operates under general supervision of Regional Managers and Team Leads, with assignments and priorities provided by them. It requires on-call availability when assigned, may involve overnight travel, and includes product-specific training and cross-training other UPS technicians. The job requires physical work including lifting and installing batteries, moving equipment, working at heights, and climbing ladders, scaffolds, aerial lifts, and catwalks. The employee is expected to follow safety standards and use a range of electrical testing instruments and electronic communication tools.

Requirements

Minimum of 5+ years of OEM experience and progressively difficult experience in power electronic system maintenance and repair.
OEM experience with Vertiv, SCI, Cyberex, Toshiba, Mitsubishi, Gutor, APC, MGE, Schneider Electric, or Powerware/Eaton.
Experience with various UPS systems, batteries, test equipment, and electrical apparatus such as switchgears, panels, breakers, disconnects, ATSs, and generators.
AA/BS degree in Electrical and/or Electronics from an accredited college or university, or equivalent field or military training.
Proficiency in reading and interpreting complex technical instructions, plans, blueprints, and schematic diagrams.
Strong working knowledge of NEC, maintenance practices, maintenance and supply procedures, and quality-control procedures.
Ability to evaluate complex electrical systems, perform damage assessments, estimate maintenance, parts, and manpower requirements, diagnose malfunctions, and use testing and inspection techniques.
Ability to use a laptop computer, software packages, and electronic communication devices.
Strong written and oral communication skills.
Ability to lift, carry, and move objects weighing up to 50 pounds regularly and to lift and install batteries.
Ability to relocate a 12-foot stepladder without assistance; work at heights up to 60 feet; and climb and maintain balance on scaffolds, aerial lifts, catwalks, and ladders.
Ability to walk, climb, lift, squat, crawl, kneel, push, pull, and reach overhead routinely and repetitively.
Good vision (corrected vision acceptable), ability to see color, and ability to hear and communicate in English.
Ability to use a standard ladder without exceeding its weight limit while carrying tools.
Ability to recognize when something is wrong or likely to go wrong; apply general rules to specific problems; combine information to form conclusions; see details at close range; and listen to and understand spoken information.
Availability for 7x24x365 coverage when on call.
Willingness and ability to attend product-specific training as required; overnight travel may be required.

Nice To Haves

Proficiency in Microsoft Office products.

Responsibilities

Maintain, service, troubleshoot, test, and repair UPS systems, batteries, Static Transfer Switches, Power Distribution Units, and associated controls.
Perform scheduled preventive maintenance, equipment testing, inspections, maintenance operational checks, failure analysis, and repairs.
Perform battery repairs, replacements, installations, and replacements.
Respond to emergency service calls and provide technical support to customers upon request.
Inspect power electronic systems and certify by signature that systems and components meet applicable quality standards, codes, publications, checklists, and specifications.
Review system drawings and specifications for accuracy and completeness; determine maintenance and inspection requirements and resolve discrepancies between records and actual components.
Provide technical assistance, maintenance guidance, and instruction to customers, engineers, and site personnel; advise on maintenance practices, procedures, and techniques.
Review technical publications and resolve technical problems involving power electronics.
Prepare reports of findings and recommend system improvements and quality-control programs.
Coordinate and manage on-site subcontractors hired by M.C. Dean as necessary.
Maintain company-issued equipment, tools, instruments, technical documentation, manuals, and records; safeguard proprietary information.
Communicate availability status to the corporate office and Team Lead or manager.
Maintain a company or personal vehicle in safe, operational condition and maintain insurance as required by the company.
Complete Field Service Reports, timesheets, expense reports, and other required reports accurately and on time.
Attend product-specific training as required and cross-train other UPS technicians as needed.
Follow M.C. Dean standards and applicable safety requirements.
Perform other duties as assigned.