UPS Tech 3 - Nashville, TN

M.C. Dean, Inc•Nashville, TN

About The Position

The UPS Tech 3 works in M.C. Dean’s Critical Power Group, maintaining, servicing, inspecting, troubleshooting, repairing, and certifying UPS systems, batteries, and other critical power infrastructure. The role serves government, institutional, and commercial customer facilities and may provide technical and engineering support to customers and other M.C. Dean divisions. The primary purpose is to inspect and certify power electronics and key components to support reliable, available, high-quality power and maintainable electrical systems. The technician performs scheduled preventive maintenance, equipment testing, emergency service, battery repair and replacement, and inspections of systems such as UPSs, battery systems, Static Transfer Switches, Power Distribution Units, and associated controls. The role includes reviewing technical publications, drawings, and specifications; diagnosing and resolving technical issues; advising and instructing site personnel; coordinating on-site subcontractors when needed; and preparing accurate service, time, expense, and other required reports. The technician works independently while traveling to customer sites, under general supervision of Regional Managers and Team Leads. Emergency on-call availability is required, and overnight travel may be necessary at company expense. The job requires lifting and installing batteries and working at heights, including climbing ladders, scaffolds, catwalks, and aerial lifts. The employee must follow safety standards and maintain company-issued tools, equipment, instruments, and applicable vehicle requirements. M.C. Dean offers a competitive salary and benefits including medical, dental, vision, life, and disability insurance, paid time off, tuition reimbursement, a 401(k) retirement plan, military reserve pay offset, and paid maternity leave.

Requirements

At least 5 years of OEM experience with UPS manufacturers such as Vertiv, SCI, Cyberex, Toshiba, Mitsubishi, Gutor, APC, MGE, Schneider Electric, or Powerware/Eaton, and progressively difficult experience maintaining and repairing power electronic systems.
Experience with UPS systems, batteries, test equipment, and associated electrical apparatus such as switchgear, panels, breakers, disconnects, ATSs, and generators.
Associate or bachelor's degree in Electrical and/or Electronics from an accredited college or university, or equivalent field or military training.
Ability to read and interpret complex technical instructions, plans, blueprints, and schematic diagrams.
Strong working knowledge of the NEC, maintenance practices, maintenance and supply procedures, and quality control procedures.
Ability to evaluate complex electrical systems, perform damage assessments, estimate maintenance, parts, and manpower requirements, diagnose malfunctions, and use testing and inspection techniques.
Strong written and oral communication skills.
Ability and willingness to attend product-specific training as required.
Ability to lift, carry, and move objects weighing up to 50 pounds regularly and to lift and install batteries while observing safety protocols.
Ability to relocate a 12-foot stepladder without assistance and work at heights up to 60 feet, including climbing and balancing on scaffolds, aerial lifts, catwalks, and ladders.
Ability to walk, climb, lift, squat, crawl, kneel, push, pull, and reach overhead routinely and repetitively.
Good vision, including color vision, and the ability to hear and communicate in English.
Ability to work independently while traveling daily and to provide emergency on-call availability 24/7/365 when on call, except when on PTO or off call.
Ability to travel overnight when required; travel is at company expense.
Ability to use a standard ladder within its weight limit while carrying tools.
Ability to recognize when something is wrong or likely to go wrong; apply general rules to specific problems; draw conclusions from combined information; see details at close range; and understand spoken information.

Nice To Haves

Proficiency with Microsoft Office products.
Future training and certification in manufacturer maintenance courses and a Power Quality Training Course/certification.

Responsibilities

Maintain, service, troubleshoot, repair, and test UPS systems, batteries, and other critical infrastructure equipment.
Perform scheduled preventive maintenance and emergency service calls at customer facilities.
Repair and replace batteries, including installations and replacements.
Inspect power electronic systems and associated controls, including UPS systems, backup battery systems, Static Transfer Switches, and Power Distribution Units.
Perform initial, in-process, visual condition, and final inspections; maintenance operational checks; failure analyses; and repairs.
Certify to customers by signature that systems and components meet applicable codes, publications, checklists, specifications, and quality standards.
Review system drawings and specifications for accuracy and completeness; determine maintenance and inspection requirements and resolve discrepancies between records and installed components.
Correct and certify changes made to system records.
Provide technical assistance on power electronic devices to customers, owners, engineers, and site personnel; advise and instruct site personnel on maintenance practices and procedures.
Interpret technical publications and resolve technical problems; prepare findings and recommendations for system improvements and quality control programs.
Coordinate and manage on-site subcontractors hired by M.C. Dean when necessary.
Maintain communication with the corporate office, Team Lead, or manager regarding availability status.
Maintain and safeguard company-issued equipment, tools, instruments, proprietary information, manuals, and records.
Complete Field Service Reports, time sheets, expense reports, and other required documentation accurately and on time.
Maintain technical documentation for study and review; provide technical support to customers upon request.
Attend product-specific training as required and cross-train other UPS technicians as needed.
Maintain a company or personal vehicle in safe, operational condition and maintain insurance as required by the company.
Perform other duties as assigned.