Upgrade Sales Consultant
About The Position
Hansel Subaru in Santa Rosa is hiring an Upgrade Service Drive Acquisition Consultant for an entry-level opportunity in automotive sales. The consultant works with customers visiting the Service Department, builds relationships, learns about their needs, and identifies opportunities for the dealership to purchase their existing vehicles. The role includes explaining vehicle options and promotions, assessing customer needs, and delivering a strong customer experience. Automotive experience is not required; the company seeks someone with a positive attitude, strong work ethic, and willingness to learn. Compensation includes base hourly pay of $18.31 plus performance bonuses, with advertised ranges varying by job details and performance.
Requirements
- Customer service experience is required.
- Strong communication and interpersonal skills.
- Self-motivation and a desire to succeed.
- Strong organizational and time-management skills.
- Ability to work toward individual and team goals.
- Ability to work a retail schedule, including evenings and weekends.
- Valid California Driver’s License with a clean driving record.
- Ability to successfully pass a drug screening and criminal background check.
- Willingness to learn, adapt, and continuously improve.
- Motivation to hit goals and exceed expectations.
- Professional, positive, and energetic approach to work.
Nice To Haves
- Bilingual in Spanish.
- Inside or outside sales experience.
Responsibilities
- Engage with customers while their vehicles are being serviced.
- Identify upgrade opportunities based on vehicle equity, age, mileage, and customer needs.
- Explain vehicle features, benefits, and current promotions clearly and enthusiastically.
- Conduct needs assessments to match customers with appropriate vehicle options.
- Learn the automotive business and stay up to date on technological changes in the product.
- Deliver a world-class customer experience at every touchpoint.
- Track daily activities, appointments, and performance metrics.
Benefits
- Medical insurance
- Dental insurance
- Vision plan
- Flexible spending plans
- 401(k)
- 401(k) employer contributions
- Employee discounts on vehicles, service, and parts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
