Upgrade Install and Relocation Generalist - EUV (SCN)

ASML•Austin, TX

1d•Onsite

About The Position

The Upgrade Install and Relocation Generalist is a technical expert in ASML’s Customer Support organization, supporting EUV system upgrades, installations, de-installations, and relocation projects. The role provides technical guidance, risk assessment, troubleshooting, and escalation management to help ensure projects are completed safely, efficiently, and according to plan. The Generalist works with project teams, engineers, customers, and technical support organizations to prevent issues, resolve complex challenges, and improve project execution and customer satisfaction. The position is based in Austin, Texas, and requires on-site presence and 85% travel, primarily within the United States, with occasional international travel. Work may involve day, night, rotating, or on-call schedules, including weekends and extended hours. The role includes extended periods in a cleanroom wearing required PPE and physical activity at customer or campus locations. A valid driver's license and authorization to work in the United States without employer sponsorship are required. The position works under the direction of a Manager, Supervisor, Team Lead, or Senior Engineer.

Requirements

Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline; equivalent combinations of education, technical training, and relevant experience may be considered.
Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments.
Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues.
Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
Strong analytical thinking and troubleshooting skills to diagnose, contain, and resolve complex technical issues.
Ability to communicate clearly and professionally with customers, engineers, project teams, leadership, and other stakeholders.
Ability to collaborate across global, cross-functional teams and adapt to changing priorities, schedules, technologies, and customer requirements.
Ownership, accountability, sound judgment, and professionalism when working independently and under pressure.
Organizational skills, attention to detail, and documentation practices for effective reporting and project execution.
Valid driver's license.
Must be authorized to work in the United States without employer sponsorship and legally authorized to access controlled technology before beginning work.
Ability to work in a cleanroom for extended periods wearing required PPE.
Ability to sit, walk, stand, reach, bend, kneel, crouch, climb ladders, work in confined spaces, and move throughout customer or campus locations.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Occasionally lift and/or move up to 50 pounds.

Nice To Haves

Minimum three years of experience supporting SCN activities on EUV systems is preferred.
Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred.
Experience analyzing technical data and using reporting tools to support issue resolution and decision-making.

Responsibilities

Analyze technical risks and issues during EUV installation, upgrade, de-installation, and relocation planning and execution, and recommend cycle time, resource requirements, and project readiness actions.
Monitor project execution, identify risks, bottlenecks, and performance impacts, and implement mitigation plans.
Serve as the primary technical escalation point for complex system and project issues, coordinating support across engineering, field service, global support centers, and other stakeholders.
Provide technical guidance and troubleshooting to contain and resolve challenges while minimizing impacts to schedules and customer operations.
Manage technical escalation processes, engage appropriate support levels, and ensure protocols are followed and critical issues are resolved promptly.
Communicate project status, technical risks, resolution plans, and updates to management, project teams, customers, and other stakeholders.
Conduct root cause analysis and implement corrective actions to prevent recurring issues and improve future project execution.
Review project plans, execution scenarios, and operational readiness requirements to identify gaps, resource needs, and constraints before deployment.
Support New Product Introduction (NPI), project teams, and Fab Operations through remote and on-site technical expertise.
Drive continuous improvement and workforce development by identifying skill gaps, sharing technical knowledge, supporting training, and improving safety, quality, efficiency, and customer satisfaction.