Upgrade Install and Relocation Generalist - EUV (SCN)

ASML•Austin, TX

3d•$34 - $51•Onsite

About The Position

The Upgrade Install and Relocation Generalist is a technical expert in ASML’s Customer Support organization, supporting the preparation and execution of EUV system upgrades, installations, relocations, and de-installations. The role provides technical guidance, risk assessment, troubleshooting, and escalation management to help ensure projects are completed safely, efficiently, and according to plan. Working with project teams, engineers, customers, and technical support organizations, the Generalist identifies and mitigates risks, resolves complex technical challenges, supports project readiness, and contributes to continuous improvement. The role supports New Product Introduction, project teams, and Fab Operations remotely and on site, and helps develop workforce capabilities through knowledge sharing and training. The position is based on site in Austin, Texas, and requires 85% travel, primarily within the United States, with occasional international travel. Work may involve day, night, rotating, or on-call schedules, weekends, and extended hours. The role requires extended cleanroom work while wearing PPE and includes a range of physical activities, including occasionally lifting or moving up to 50 pounds. A valid driver’s license and U.S. work authorization without employer sponsorship are required. The position works under the direction of a Manager, Supervisor, Team Lead, or Senior Engineer.

Requirements

Bachelor’s degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline; equivalent combinations of education, technical training, and relevant experience may be considered.
Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments.
Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues.
Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
Strong analytical thinking and advanced troubleshooting skills for diagnosing, containing, and resolving complex technical and system-level issues.
Deep technical knowledge of EUV systems, customer support operations, and escalation management processes.
Clear, professional communication with customers, engineers, project teams, leadership, and other stakeholders.
Ability to collaborate across global, cross-functional teams and adapt to changing priorities, schedules, technologies, and customer requirements.
Ownership, accountability, sound judgment, and professionalism when working independently and under pressure.
Ability to manage technical escalations and drive resolution through support channels and stakeholder engagement.
Strong organizational skills, attention to detail, and documentation practices.
Valid driver’s license.
Work authorization in the United States without the need for employer sponsorship; candidates must be legally authorized to access controlled technology before beginning work.
Ability to travel 85%, primarily within the United States, with occasional international travel.
Ability to work day, night, rotating, or on-call schedules, including weekends and extended hours, as business and customer needs require.
Ability to work in a cleanroom for extended periods while wearing required PPE.
Ability to sit, walk, stand, reach, bend, kneel, crouch, climb ladders, work in confined spaces, and move throughout customer or campus locations.
Ability to occasionally lift and/or move up to 50 pounds; required vision includes close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Minimum three years of experience supporting SCN activities on EUV systems is preferred.
Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred.
Experience analyzing technical data and using reporting tools to support issue resolution and decision-making.

Responsibilities

Analyze technical risks and issues in EUV installation, upgrade, de-installation, and relocation projects, and recommend cycle time, resource requirements, and project readiness actions.
Monitor project execution, identify risks, bottlenecks, and performance impacts, and implement mitigation plans.
Act as the primary technical escalation point for complex system and project issues, coordinating support across engineering, field service, global support centers, and other stakeholders.
Provide technical guidance and troubleshooting to contain and resolve challenges and support recovery while minimizing impacts to schedules and customer operations.
Manage technical escalation processes, engage appropriate support levels, follow escalation protocols, and drive timely resolution of critical issues.
Communicate project status, technical risks, resolution plans, and updates to management, project teams, customers, and other stakeholders.
Conduct root cause analyses and implement corrective actions, using lessons learned and best practices to prevent recurrence and improve project execution.
Review project plans, execution scenarios, and operational readiness requirements to identify gaps, resource needs, and constraints before deployment.
Support New Product Introduction, project teams, and Fab Operations with remote and on-site technical expertise.
Drive continuous improvement and workforce development by identifying skill gaps, sharing technical knowledge, supporting training, and improving safety, quality, efficiency, and customer satisfaction.