Upgrade Install and Relocation Generalist - EUV (SRC/DL)

ASML•Austin, TX

10d•$34 - $51•Onsite

About The Position

The Upgrade Install and Relocation Generalist is a technical expert within ASML’s Customer Support organization, supporting the preparation and execution of EUV system upgrades, installations, relocations, and de-installation projects. The role provides technical guidance, risk assessment, troubleshooting, and escalation management to help ensure work is executed safely, efficiently, and according to plan. It collaborates with project teams, engineers, customers, and technical support organizations to prevent and resolve issues, support successful project outcomes, and improve customer satisfaction. The position is based in Austin, Texas, and requires on-site presence and 85% travel, primarily within the United States, with occasional international travel. Work may involve day, night, rotating, or on-call schedules, weekends, and extended hours according to business and customer needs. The role requires extended periods in a cleanroom while wearing PPE, and the ability to perform a range of physical activities, including occasionally lifting or moving up to 50 pounds. A valid driver's license and U.S. work authorization without employer sponsorship are required. The position works under the direction of a Manager, Supervisor, Team Lead, or Senior Engineer.

Requirements

Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline; equivalent combinations of education, technical training, and relevant experience may be considered.
Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments.
Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues.
Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
Strong analytical thinking and advanced troubleshooting skills for diagnosing, containing, and resolving complex technical and system-level issues.
Deep technical knowledge of EUV systems, customer support operations, and escalation management processes.
Clear and professional communication with customers, engineers, project teams, leadership, and other stakeholders.
Ability to collaborate across global, cross-functional teams and adapt to changing priorities, schedules, technologies, and customer requirements.
Ownership, accountability, sound judgment, and professionalism when working independently and under pressure.
Strong organizational skills, attention to detail, and documentation practices.
Ability to work on-site in Austin, Texas, and travel 85%, primarily within the United States, with occasional international travel.
Ability to work day, night, rotating, or on-call schedules, including weekends and extended hours as needed.
Ability to work in a cleanroom for extended periods while wearing required PPE.
Ability to sit, walk, stand, reach, bend, kneel, crouch, climb ladders, work in confined spaces, and move throughout customer or campus locations.
Ability to occasionally lift and/or move up to 50 pounds.
Valid driver's license.
Must be authorized to work in the United States without employer sponsorship and legally authorized to access controlled technology before beginning work.

Nice To Haves

Minimum three years of experience supporting SRC/DL activities on EUV systems is preferred.
Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred.
Experience analyzing technical data and using reporting tools to support issue resolution and decision-making.

Responsibilities

Analyze technical risks and issues during EUV installations, upgrades, de-installations, and relocations; recommend cycle times, resource requirements, and project readiness actions.
Monitor project execution, identify risks, bottlenecks, and performance impacts, and implement mitigation plans.
Act as the primary technical escalation point for complex system and project issues, coordinating support across engineering, field service, global support centers, and other stakeholders.
Provide technical guidance and troubleshooting to contain and resolve challenges while minimizing impact to schedules and customer operations.
Manage technical escalations, engage appropriate support levels, follow escalation protocols, and drive timely resolution of critical issues.
Communicate project status, technical risks, resolution plans, and updates to management, project teams, customers, and other stakeholders.
Conduct root cause analysis and implement corrective actions to prevent recurring issues and improve future execution.
Review project plans, execution scenarios, and operational readiness requirements to identify gaps, missing resources, and constraints before deployment.
Support New Product Introduction, project teams, and Fab Operations through remote and on-site technical expertise.
Drive continuous improvement and workforce development by identifying skill gaps, sharing technical knowledge, supporting training, and improving safety, quality, efficiency, and customer satisfaction.