Upgrade Install and Relocation Generalist - EUV (SRC/DL)

ASML•Austin, TX

8d•Onsite

About The Position

ASML is seeking an Upgrade Install and Relocation Generalist to provide technical expertise for EUV system upgrades, installations, relocations, and de-installation projects. The position supports the preparation and execution of complex projects by providing technical guidance, risk assessment, troubleshooting, and escalation management. The role works with project teams, engineers, customers, field service, global support centers, and other stakeholders to prevent issues, resolve technical challenges, and promote safe, efficient project execution and continuous improvement. The position is based in Austin, Texas, with on-site presence required and approximately 85% travel, primarily within the United States, with occasional international travel. Work may involve day, night, rotating, or on-call schedules, including weekends and extended hours, depending on business and customer needs. The role requires extended cleanroom work while wearing PPE and physical activity across customer or campus locations, including occasional lifting or moving of up to 50 pounds. A valid driver's license and U.S. work authorization without employer sponsorship are required. The role works under the direction of a Manager, Supervisor, Team Lead, or Senior Engineer.

Requirements

Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline; equivalent combinations of education, technical training, and relevant experience may be considered.
Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments.
Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues.
Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
Strong analytical thinking and advanced troubleshooting skills.
Technical knowledge of EUV systems, customer support operations, and escalation management processes.
Clear and professional communication with customers, engineers, project teams, leadership, and other stakeholders.
Ability to collaborate across global, cross-functional teams and adapt to changing priorities, schedules, technologies, and customer requirements.
Ownership, accountability, sound judgment, professionalism, and ability to work independently and under pressure.
Ability to manage technical escalations and drive issue resolution through appropriate support channels.
Strong organizational skills, attention to detail, and documentation practices.
Valid driver's license.
Ability to work in the United States without employer sponsorship.
Ability to work in a cleanroom for extended periods while wearing required PPE.
Ability to sit, walk, stand, reach, bend, kneel, crouch, climb ladders, work in confined spaces, and move throughout customer or campus locations; occasionally lift or move up to 50 pounds.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to access controlled technology under the United States Export Administration Regulations before beginning work.

Nice To Haves

Minimum three years of experience supporting SRC/DL activities on EUV systems is preferred.
Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred.
Experience analyzing technical data and using reporting tools to support issue resolution and decision-making.

Responsibilities

Analyze technical risks and issues during EUV installation, upgrade, de-installation, and relocation projects, and recommend actions related to cycle time, resource needs, and readiness.
Monitor project execution, identify potential risks, bottlenecks, and performance impacts, and implement mitigation plans.
Act as the primary technical escalation point for complex system and project issues, coordinating support across engineering, field service, global support centers, and other stakeholders.
Provide technical guidance and troubleshooting to contain and resolve challenges while minimizing effects on project schedules and customer operations.
Manage technical escalation processes, engage appropriate support levels, follow escalation protocols, and drive timely issue resolution.
Communicate project status, technical risks, issue-resolution plans, and updates to management, project teams, customers, and other stakeholders.
Conduct root cause analysis and implement corrective actions using lessons learned and best practices to prevent recurring issues.
Review project plans, execution scenarios, and operational readiness requirements to identify gaps, resource needs, and constraints before deployment.
Support New Product Introduction (NPI), project teams, and Fab Operations through remote and on-site technical expertise.
Drive continuous improvement and workforce development by identifying skill gaps, sharing technical knowledge, supporting training, and improving safety, quality, efficiency, and customer satisfaction.