Unix Systems Administrator, AVP

Barclays•Jefferson, CO

2d•$150,550 - $160,000•Remote

About The Position

The purpose of the role is to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. This role involves providing technical support for the service management function, developing the support model and service offering, and executing preventative maintenance tasks. It also includes analysing system logs, identifying root causes of issues, and providing resolutions. Key areas of focus include automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. The Assistant Vice President (AVP) level expectations include advising and influencing decision-making, contributing to policy development, and taking responsibility for operational effectiveness. This role may involve leading a team, coaching employees, and performing complex analysis and communication. All colleagues are expected to demonstrate the Barclays Values and Mindset.

Requirements

Minimum Salary: $150,550 per year
Maximum Salary: $160,000 per year
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Nice To Haves

May telecommute.

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information.
Influence or convince stakeholders to achieve outcomes.
Participate in the day-to-day operations of the technology function, working across a range of technology capabilities for our customers and colleagues.
Provide end to end support in all Major Incidents which has Business impact by working with other required support Teams to recover the services.
Participation in design and innovation of products using the newest technologies.
Vulnerability Management - Working on monthly Linux Patching on 50K+ Linux servers and make sure they are compliant.
Problem Management - Performing in-depth analysis of the issue as part of root cause analysis, preventive measure and work with vendors like RedHat, HP, IBM, VERITAS to identify the Software and Hardware issues, server reboot/crash or any performance related issues, etc.
Service Resilience - Performing DCR activities to make sure services are working as expected at the remote location.
Backup & Recovery - Making sure that both OS and application data is being backed up in regular intervals without any issues. This helps us to restore the services when we have outages.
Unix Security - Work with UISEC squad members and understand basic troubleshooting in user access related issues.
Automation - Create automations with script and other automation tools to reduce manual efforts and/or address issues proactively.
Supervise 3-4 Computer Systems Analysts to ensure all SLAs are met.