University Registrar - Office of the Provost

Duquesne University•Pittsburgh, PA

6h•Onsite

About The Position

The University Registrar serves as the University’s chief student records official and provides oversight, strategic planning, supervision, leadership, and management of the Office of the University Registrar. The role contributes to the development and implementation of academic policies, procedures, and processes, and advises students, faculty, staff, external constituents, and the public on University academic programs and services. It requires strategic judgment, adaptability, project management, attention to detail, cross-functional collaboration, and the ability to use research and analytics to develop strategy. The Registrar is expected to stay current with best practices in higher education registration services and reports to the Vice Provost for Academics. This is an on-campus position and is not eligible for a regular remote or hybrid work arrangement. Hours are varied. The Registrar leads the Office’s daily operations and strategic direction, oversees staff and functional units, and safeguards student academic records. The role also provides strategic leadership for academic systems and technology, including the Banner Student System, and supports compliance with University policies, laws, and external requirements. The position oversees academic records and student services processes, including registration, scheduling, grades, transcripts, degree clearance, graduation, and academic standing. It collaborates with University leaders and other offices, chairs the Academic Calendar Committee, participates in governance bodies and committees, and manages additional assignments and special projects as assigned by the Vice Provost for Academics.

Requirements

Master’s degree from an accredited educational institution.
Seven to ten years of progressively responsible experience in higher education.
Proven advanced organizational, communication, and technology skills.
Ability to provide strategic leadership and support collaborative decision-making across a wide range of University constituents.
Experience with Banner or a similar Enterprise Resource Planning system.
Aptitude for managing technology in a university environment, including registration and student-records software, reporting tools, educational software such as Canvas, and classroom scheduling systems, particularly where integration and interfaces are needed.
Highly developed interpersonal, analytical, problem-solving, organizational, and communication skills.
Adaptability and willingness to improve processes to maximize office efficiency.
Knowledge and understanding of federal, state, and accrediting-agency rules and regulations as they apply to higher education.
Sensitivity to treating individuals with dignity and respect, including in relation to diversity and the University’s mission.
Creative thinking and sound judgment in identifying solutions, addressing University challenges, and improving processes.
Critical thinking and initiative to evaluate options and support effective outcomes.
Flexibility and effectiveness in responding constructively to changing priorities, responsibilities, processes, and technologies.
Commitment to continuous learning, professional development, and improvement; willingness to seek feedback and remain open to new ideas and approaches.
Service-oriented approach and professional, timely, effective communication with students, faculty, staff, and other University constituents.

Nice To Haves

Doctoral degree from an accredited educational institution.
Equivalent combination of experience and training that provides the knowledge, skills, and abilities required to perform the essential functions.
Ability to establish and maintain effective working relationships with the University community.
Ability and willingness to contribute actively to the University’s mission and respect its Spiritan Catholic identity.

Responsibilities

Lead and supervise the Office of the University Registrar’s daily operations, staff, functional units, and strategic direction.
Organize personnel and activities to support academic functions throughout the academic year.
Research, analyze, and resolve questions and requests concerning academic policies, registration, grades, records, transcripts, degree clearance, and compliance.
Ensure faculty and staff understand and follow academic policies and procedures.
Develop and administer academic policies, including policies for leaves of absence and combined bachelor’s/master’s programs.
Plan and monitor the office budget.
Ensure the office provides timely, considerate, and effective service and communicates policies, procedures, and student rights and responsibilities.
Oversee the stewardship, maintenance, and security of current and historical student academic records.
Oversee preparation and release of transcripts, diplomas, credentials, and other academic records and related data.
Oversee the collection of midterm and final grades and end-of-term grade and academic-standing processes.
Counsel students on academic records, registration, grades, enrollment status, academic standing, and degree clearance.
Oversee degree clearance for graduating students, except those in the Thomas R. Kline School of Law and the Nasuti College of Osteopathic Medicine; clear students for University-level graduation.
Work with Schools to ensure compliance with program requirements, maintain degree and program audits, and issue diplomas.
Oversee class scheduling and registration; maintain and publish course information and descriptions; ensure online registration materials are accurate and available.
Ensure withdrawals, leaves of absence, complete withdrawals, and related events are compliant and properly documented in the student records system.
Collaborate with student-service offices, including financial aid and student accounts, to ensure record accuracy.
Provide strategic leadership and recommendations for academic systems technology and applications supporting student services.
Oversee development and maintenance of Banner Student and Self-Service Banner, and serve as Data Steward for the Banner student module.
Participate in the Data Governance Committee and assist with identifying and resolving Banner and other technical issues.
Review and test Banner upgrades, patches, and fixes for their impact on office functions and constituents.
Provide Banner end-user support to the office and student-system users.
Work with CTS to direct and oversee interfaces between student data and other systems, including Cognos, Stellic, Canvas, Banner Document Management, Student Accounts, Gumberg Library, and Health Services systems.
Review and maintain the Office of the University Registrar website.
Collaborate with the Provost, Vice and Associate Provosts, and Deans on interpretation, development, and adherence to academic policies and procedures.
Chair the Academic Calendar Committee and develop and maintain academic calendars.
Ensure FERPA compliance, provide FERPA training, and respond to FERPA-related questions and issues.
Oversee reporting to external agencies, including the National Student Clearinghouse, the U.S. Department of Veterans Affairs, and the National Collegiate Athletic Association.
Ensure compliance with federal, state, and accrediting requirements, including those of the Middle States Commission on Higher Education, Pennsylvania Department of Education, and Higher Education Opportunity Act.
Evaluate security access and determine appropriate access levels for users of student systems, document management systems, and student data.
Oversee publication of the annual Undergraduate and Graduate Catalogs.
Participate as a guest on Academic Council, as a voting member of Graduate Council, and on additional committees and boards, including the NCAA Academic Review Board, Spiritan Board of Directors, and University Retention Committee.
Complete other duties and special projects as assigned by the Vice Provost for Academics.