Universal Teller I (Full Time)

IBC•Alice, TX

5d•Onsite

About The Position

The Universal Teller I processes a variety of customer banking transactions while delivering the “IBC Experience.” The role provides prompt, efficient, and friendly service while following bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a full-time, in-office position in Teller Operations.

Requirements

High school graduate or GED equivalent.
Good oral and written communication skills.
10-key skills.
Focus on quality and accuracy.
Teamwork skills.
Sensitivity to guidelines.
Focus on sales and results.
Service-oriented approach.
Learning strategies.
Mathematics skills.
Critical-thinking skills.
Problem-solving skills.
Judgment and sound decision-making abilities.

Nice To Haves

Bilingual ability is preferred for border markets.
One to six months of cash-handling experience preferred.
One or more years of experience interacting with people preferred.

Responsibilities

Process paying and receiving teller transactions.
Provide prompt, efficient, and friendly customer service consistent with the IBC Experience.
Balance and maintain the assigned cash box and vault, if applicable, and perform end-of-day processes.
Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
Meet Sales Performance Goals and participate in Referral Programs.
Participate in product and service initiatives that support bank growth.
Attend company meetings.
Process foreign currency transactions.
Follow proper procedures to minimize errors and reduce losses.
Assist with resolving issues related to customer transactions.
Answer banking-related inquiries.
Operate and maintain necessary teller equipment.
Assist with branch procedures under dual-control requirements, including branch opening and closing.
Assist with on-the-job training at the assigned branch and other branches.
Be flexible to report to work and assist other branches.
Perform sales functions.
Perform other duties as assigned.