Universal Teller I (Full Time)
About The Position
The Universal Teller I conducts and processes customer banking transactions while delivering the “IBC Experience” through prompt, efficient, and friendly service. The role follows bank teller policies and procedures, maintains a balanced cash drawer, and builds customer relationships to identify products and services that meet customers’ banking needs. This is an in-office position in Teller Operations. The job description notes that its listed functions describe the general nature of the work and are not an exhaustive list of all responsibilities, duties, and required skills.
Requirements
- High school graduate or GED equivalent.
- Good oral and written communication skills.
- 10-key proficiency.
- Focus on quality and accuracy.
- Teamwork skills and sensitivity to guidelines.
- Sales and results focus; service orientation.
- Learning strategies, mathematics, critical thinking, problem-solving, and sound judgment and decision-making abilities.
Nice To Haves
- Bilingual communication skills, preferred for border markets.
- 1 to 6 months of cash-handling experience preferred.
- 1 or more years of experience interacting with people preferred.
Responsibilities
- Process paying and receiving teller transactions.
- Provide prompt, efficient, and friendly customer service consistent with the IBC Experience.
- Balance and maintain an assigned cash box and vault, if applicable, and perform end-of-day processes.
- Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
- Meet sales performance goals and referral program expectations.
- Participate in product and service initiatives for bank growth.
- Attend company meetings.
- Process foreign currency transactions.
- Follow procedures to minimize errors and reduce losses.
- Assist in resolving issues related to customer transactions.
- Answer banking-related inquiries.
- Operate and maintain necessary teller equipment.
- Assist with branch procedures under dual-control requirements, including branch opening and closing.
- Assist with on-the-job training at the employee’s branch and other branches.
- Report to and assist other branches as needed.
- Perform sales functions and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
