Universal MSR (South Lebanon)
About The Position
Kemba Credit Union is hiring a Universal MSR for its South Lebanon branch, which is anticipated to open in January 2027. Until the branch opens, the employee will work between the West Chester and Springdale branches during training. After the opening, South Lebanon will become the employee’s primary worksite. The position provides a blend of Teller and Member Service Representative shifts, scheduled according to branch coverage and needs. Duties include paying and receiving transactions, balancing daily transactions and verifying cash totals, assisting members with account and bookkeeping needs, closing loans through DocuSign, and actively cross-selling Credit Union products and services.
Requirements
- High school graduate or equivalent.
- Knowledge of Teller policies and procedures.
- Basic understanding of Credit Union operations.
- One month or twelve months of similar or related experience.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Ability to operate related computer applications and business equipment, including adding machines, typewriters, copy machines, coin and money counting machines, and telephones.
- Good typing skills.
Nice To Haves
- Credit Union or financial institution experience is desired.
Responsibilities
- Receive share deposits and loan payments in person or by mail.
- Process cash advances, cashier’s checks, money orders, and similar transactions.
- Process bank-to-bank wires and Western Union wires.
- Understand IRAs and HSAs and help members open or service these accounts.
- Receive and process new member accounts, make changes to existing accounts, and close member accounts.
- Assist members with opening and closing safe deposit boxes.
- Keep members informed about Credit Union services and policies, available account types, interest and dividend rates, payroll deduction options, and other services.
- Actively cross-sell Credit Union products and services and follow up with members.
- Balance daily transactions and verify cash totals.
- Assist members with bookkeeping and checking account problems.
- Close loans through DocuSign.
Benefits
- Generous paid time off, including birthday PTO.
- Company-paid group life insurance.
- 401(k) plan with a match of up to 5%.
- Short- and long-term disability coverage.
- Growth opportunities.
- Affordable insurance plans.
- Employee loan discounts.
- Wellness program.
- 11 paid holidays.
- Profit sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
