Universal Branch Specialist - Hoover

AmFirst Career•Birmingham, AL

13d

About The Position

The Universal Branch Specialist assists members and potential members with financial needs by opening accounts, processing account transactions and loan requests, resolving problems, and providing information about credit union products and services. The role handles general to complex financial transactions and loan inquiries, including business accounts and loans, consumer lending, real estate, credit cards, and specialty accounts. It also supports member service, accurate recordkeeping, compliance, product promotion, and the branch’s daily operations. The specialist provides prompt and accurate service to members and employees, completes account and loan documentation, and actively cross-sells products and services to support individual and branch goals. The position requires current knowledge of credit union policies and services, proficiency in lending functions, and the ability to adapt duties to meet member needs. Physical requirements include moving around the branch, sitting and standing for extended periods, and light lifting.

Requirements

At least 2 years of experience with new accounts and consumer lending.
High school education or GED.
Must be able to maintain life insurance and NMLS registration.
Ability to use electronic systems to obtain and enter information.
Strong public contact and communication skills.
Good judgment in resolving member issues and offering services.
Current knowledge of policies and procedures related to teller and new-account work, and full familiarity with credit union services.
Proficiency with all lending functions.
Ability to change job functions as member traffic dictates to meet member needs.
Ability to move around the branch, sit and stand for extended periods, and perform light lifting.

Responsibilities

Assist members and non-members with general to complex financial transactions and loan inquiries, including business accounts and loans, consumer lending, real estate, credit cards, and specialty accounts.
Resolve problems within their authority promptly and refer matters beyond their authority to a supervisor with recommendations.
Post transactions and loan requests accurately and promptly, and maintain records according to credit union policies and guidelines.
Promote, explain, and cross-sell credit union products and services, including gap and warranty coverage, credit, and life disability.
Anticipate members’ needs and advise them appropriately.
Conduct audits of system information and member documents.
Act as a liaison between members and other departments.
Represent the credit union in business partner visits, enrollments, and civic functions as needed to develop business.
Train other employees in daily responsibilities as needed.
Provide notary services and medallion stamps to members.
Perform rotating branch duties and other job-related duties as assigned.
Open accounts, certificates, loans, and other credit union products or services accurately, ensuring related forms and documents are completed and filed or scanned promptly.
Meet or exceed established cross-selling goals and assist in meeting branch goals.
Represent the credit union professionally and courteously, comply with applicable policies and procedures, and maintain a satisfactory loan portfolio and quality loop score.