Universal Branch Manager

Members 1st Federal Credit Union•Bethlehem Township, PA

12d

About The Position

The Universal Branch Manager is responsible for achieving and delivering branch objectives, with an emphasis on exceptional experiences for members and associates. The role directs branch growth in deposits, loans, and service ratios by building partnerships within Members 1st and the communities it serves. The manager selects qualified candidates and creates development plans to support branch growth and service. The position engages with the community to understand the local market and build strategic partnerships and relationships. It also drives branch growth and service through lobby engagement, converting transactional interactions into consultative opportunities, and fostering a consultative sales culture. The manager influences and educates branch associates, partners, and members, and connects them with technology and self-service options. The position may provide coverage for other departments or functions within its scope as needed.

Requirements

Ability to promote products and services to meet customer needs in a retail, financial services, or equivalent environment.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
Strong ability to recognize and offer sales opportunities.
Measured experience in sales activities and sales results.
Advanced experience developing and implementing sales-related tactical plans and executing sales efforts, behaviors, and results.
Strong ability to coach and advance individuals.
Advanced analytical and problem-solving skills.
Advanced organizational and time-management skills.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Visually able to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to sit for extended periods.
Sufficient manual skill to operate a PC keyboard and other standard office equipment.
Ability to travel, including occasional overnight travel.
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.
3–5 years of related experience.
3–5 years of leadership or management experience.
General and business knowledge equivalent to a bachelor's degree.

Responsibilities

Achieve and deliver branch objectives, emphasizing exceptional experiences for members and associates.
Direct growth in branch deposits, loans, and service ratios by creating partnerships within Members 1st and the communities it serves.
Select qualified candidates and create development plans to drive branch growth and service.
Engage with the community to understand the local market and build strategic partnerships and relationships.
Drive branch growth and service by executing lobby engagement and turning transactional interactions into consultative opportunities.
Demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting associates, partners, and members to technology and self-service options.
Provide coverage, as needed, for other departments or functions within the scope of the position.