Universal Branch Specialist - Hoover

AmFirst•Hoover, AL

12h

About The Position

The Universal Branch Specialist assists members and potential members with financial needs, opens new accounts, processes account transactions and loan requests, resolves problems, and provides information about credit union products and services. The role handles general to complex financial transactions and loan inquiries, including business accounts and loans, consumer lending, real estate, credit cards, and specialty accounts. It also promotes and cross-sells products and services, conducts audits, serves as a liaison between members and other departments, and provides notary services and medallion stamps. The specialist is responsible for rotating branch duties and may train employees or represent the credit union at business partner visits, enrollments, and civic functions. The position is measured by the quality, promptness, and accuracy of service; accurate opening and documentation of accounts and loans; achievement of cross-selling and branch goals; professional conduct; compliance with policies and procedures; and maintenance of a satisfactory loan portfolio and quality loop score. The role requires at least two years of experience with new accounts and consumer lending and a high school education or GED. The specialist must maintain life insurance and NMLS registration, use electronic systems, communicate effectively, exercise good judgment, demonstrate proficiency in lending functions, and adapt work functions to member traffic. Physical requirements include moving around the branch, sitting and standing for extended periods, and light lifting.

Requirements

At least 2 years of experience with new accounts and consumer lending.
High school education or GED.
Must be able to maintain life insurance and NMLS registration.
Ability to use electronic systems to obtain and enter information.
Strong public contact and communication skills.
Good judgment in resolving member issues and offering services.
Current knowledge of policies and procedures related to teller and new account functions, and thorough knowledge of credit union services.
Proficiency with all lending functions.
Ability to change job functions as member traffic dictates to meet member needs.
Ability to move around the branch, sit and stand for extended periods, and perform light lifting.

Responsibilities

Assist members and non-members with general to complex financial transactions and loan inquiries, including business accounts and loans, consumer lending, real estate, credit cards, and specialty accounts.
Resolve problems within their authority promptly and refer issues beyond their authority to a supervisor with recommendations.
Post transactions and loan requests accurately and promptly, and maintain records according to credit union policies and guidelines.
Promote, explain, and cross-sell credit union products and services, including gap and warranty coverage, credit, and life disability; anticipate members' needs and advise them appropriately.
Conduct audits of system information and member documents.
Act as a liaison between members and various departments.
Represent the credit union at business partner visits, enrollments, and civic functions to develop additional business, as needed.
Train other employees in daily responsibilities, as needed.
Provide notary services and medallion stamps to members.
Perform rotating branch duties and other job-related duties as assigned.
Open accounts, certificates, loans, and other credit union products or services accurately and ensure related forms and documents are completed and filed or scanned promptly.
Provide informed, prompt, and accurate service and support to members and employees.
Cross-sell products and services to achieve or exceed established goals and assist in meeting branch goals.
Comply with applicable credit union policies and procedures and maintain a satisfactory loan portfolio and quality loop score.