Branch Service Specialist (Universal Banker)

Michigan Schools and Government Credit Union • Clawson, MI

8d • Onsite

About The Position

The Branch Service Specialist (Universal Banker) performs a broad range of member sales and service functions as well as teller transactions to deliver a positive member experience. The role focuses on listening to identify member needs, asking questions, and cross-selling products and services as appropriate to build loyal member relationships.

Member service duties include processing loan applications, opening new memberships and IRAs, setting up automated services, and supporting the Call Center as needed. The specialist explains membership ownership options and eligibility requirements and ensures paperwork, documentation, and signatures are completed accurately.

Teller duties include accurately completing transactions in accordance with MSGCU service standards and balancing the drawer and checks at the end of the day. Transactions include cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and maintaining member accounts.

The specialist builds trusting relationships by providing knowledgeable service, showing genuine interest in members’ financial success, and resolving complaints and issues with members. Using a consultative approach, the specialist asks questions to identify member needs, draws on knowledge of MSGCU products and services to offer relevant solutions, offers Credit Life, Credit Disability, and GAP when appropriate, and generates business through referrals.

The position is based in an office and branch environment and may require occasional travel throughout MSGCU’s service area to support other branches. The work is mostly seated, with brief periods of walking or standing and occasional lifting or moving of up to 10 pounds. The role may involve exposure to potentially hazardous situations such as robbery; MSGCU provides annual instructions and procedures intended to minimize risk.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
• In addition to the experience above, one of the following: 2 years of retail sales experience; an associate degree; or 1 year of member/customer-facing experience within financial services.
• Ability to listen effectively, identify member needs, resolve problems, and provide professional, efficient, courteous service.
• Ability to communicate and collaborate effectively, including sharing information and participating in team discussions.
• Ability to complete responsibilities accurately, efficiently, and professionally and take responsibility for outcomes.
• Ability to demonstrate honesty, integrity, and behaviors aligned with organizational values.
• Willingness to pursue development and step into other areas as requested.
• Ability to occasionally lift and/or move up to 10 pounds.

Nice To Haves

• An associate degree preferably in Business Administration, Marketing, Accounting, or Finance.

Responsibilities

• Perform member sales and service functions and teller transactions.
• Listen and ask questions to identify member needs, then cross-sell relevant products and services to build member relationships.
• Process loan applications, open memberships and IRAs, set up automated services, and support the Call Center as needed.
• Explain membership ownership options and eligibility requirements and accurately complete required paperwork, documentation, and signatures.
• Accurately process teller transactions, including check cashing, deposits, withdrawals, member payments, certificate of deposit transactions, and account maintenance.
• Balance the teller drawer and checks at the end of the day.
• Build trusting member relationships and provide knowledgeable, courteous service focused on members’ financial success.
• Handle complaints and resolve issues by working with members toward mutually beneficial solutions.
• Use a consultative approach and knowledge of MSGCU products and services to identify needs and offer relevant solutions.
• Offer Credit Life, Credit Disability, and GAP when in members’ best interests and to protect MSGCU.
• Generate new business by asking for business and referrals.
• Occasionally travel throughout MSGCU’s service area to support other branches as business needs require.

Benefits

• Competitive salary starting at $18.65 per hour.
• Eligibility to earn incentives under a variable compensation plan.
• Medical, dental, and vision coverage beginning on the first day.
• Option to choose an HSA-eligible medical plan with no monthly premium for the team member and family.
• For team members at least 21 years old, a 3% MSGCU contribution to a 401(k), plus a 100% match on the next 7% contributed by the team member.
• 12 paid holidays.
• Up to 120 hours of PTO in the first year of service, prorated based on start date.
• Retirement plan contributions.
• Discounts on loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED