Universal Banker

West Coast Community Bank • Santa Cruz, CA

22d • $27 - $32 • Onsite

About The Position

The Universal Banker assists clients and prospective clients with opening and servicing consumer and business accounts, including checking, savings, IRA, and CD accounts. The role collects and verifies required customer information, completes account setup and documentation, answers questions about bank products and services, and makes referrals to support cross-selling. The Universal Banker performs teller and new-account functions, processes transactions in accordance with bank policies and procedures, and maintains knowledge of bank operations, systems, and technology. As a first line of defense against risk exposure, the role follows applicable regulatory requirements and safety, security, cash-control, dual-control, transaction-processing, and approval protocols. This position is onsite at the bank’s Santa Cruz location.

Requirements

• High school diploma or equivalent.
• Previous experience working with the public in a client service role.
• 3–5 years of experience working in bank branch operations.
• Strong organizational skills.
• Ability to multitask.
• Excellent written and verbal communication skills.
• Strong cash-handling skills.
• Strong computer and technical skills.
• New accounts origination skills.
• Knowledge of business entity documents.
• Excellent client service skills.
• Reliable, dependable, and regular attendance.
• Knowledge of Reg E, Reg CC, and BSA/AML.

Nice To Haves

• Prior new accounts experience.

Responsibilities

• Perform teller and new-account functions, including deposits, withdrawals, and account maintenance.
• Open and service consumer and business accounts according to bank policies and procedures.
• Originate new accounts and ensure required documentation is completed accurately.
• Review and understand business entity documentation.
• Identify client needs and provide excellent service by offering appropriate bank products and services.
• Handle cash accurately and balance the drawer within established limits.
• Comply with applicable regulations, including Reg E, Reg CC, and BSA/AML.
• Maintain a strong working knowledge of bank systems and technology.
• Follow established security, audit, and operational procedures.
• Maintain reliable and regular attendance.
• Perform additional duties consistent with business needs and the scope, responsibilities, and level of the role.

Benefits

• Medical, dental, and vision plans.
• Vacation and sick leave.
• Paid holidays.
• Paid volunteer time.
• Employer-paid life insurance.
• 401(k) with employer matching.
• Ongoing training, professional development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED