Universal Banker - Part Time (20 hrs.) - Saturday Required - The Grove

Truist Bank•Gaithersburg, MD

26d

About The Position

Provide timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. Deliver high-quality service by identifying and understanding clients’ financial needs. Cross-train to support sales and service activities, with a particular focus on outbound calling and Integrated Relationship Management (IRM) activities. This is a part-time position requiring 20 hours per week, Saturday availability, and English and Spanish fluency. The role is regular and works first shift. The hourly base salary is $22.00–$26.00, with additional incentive pay available. Regular teammates working 20 or more hours per week may be eligible for benefits, subject to the applicable plan and division.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
At least six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Ability to master the PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Proficiency in basic computer applications, such as Microsoft Office products.
Ability to travel as needed for temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
English fluency required.
Spanish fluency required.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Engage clients to provide a distinctive, consistent service experience through courteous conversation, standardized and complex transactions, and needs discovery; perform complex transactions with assistance as needed.
Educate clients about ATMs and online and mobile banking self-service options.
Support the team sales process through outbound client calls, checking for client offers, identifying client needs and opportunities, fulfilling needs, or referring clients to appropriate branch colleagues or specialists.
Apply Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions suited to their needs.
Participate in Truist Retail Community Bank Leadership Routines.
Build individual and product knowledge by attending sales, service, and product knowledge meetings and required training and web-based learning.
Follow internal controls, operational procedures, and risk management policies; stay current on policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, offer relevant products and services, and handle a proportionate volume of work based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Additional benefits may include a defined benefit pension plan, restricted stock units, and/or deferred compensation, depending on the position and division