Universal Banker - Part Time (20 hrs.) - Saturday Required - Westlawn

Truist•Falls Church, VA

20h•$22 - $26

About The Position

The Universal Banker provides timely and efficient completion of client transactions, maintains accurate records, and properly handles assigned monies. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular focus on outbound calling and Integrated Relationship Management (IRM) activities. The position provides a distinctive client experience through courteous interactions and completion of standardized and more complex transactions, educating clients about digital and self-service banking, and supporting the team’s sales process. It also contributes to branch routines, ongoing product and service learning, and adherence to operational controls and risk management policies. The banker serves as a secondary contact for new account openings and problem resolution. This is a regular part-time position scheduled for 20 hours per week. Saturday work is required. The listed hourly base salary is $22.00–$26.00. Eligible regular teammates working at least 20 hours per week may qualify for benefits, subject to applicable plan and division eligibility.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Ability to travel as needed to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnights may be included.

Nice To Haves

One year of client relationship building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive client experience by engaging clients, conducting standardized and complex transactions, and uncovering client needs; perform more complex transactions with assistance as needed.
Educate clients about digital and self-service solutions, including ATMs, Online Banking, and Mobile Banking.
Support team sales through client outreach and outbound calls, checking for client offers, identifying needs or opportunities, fulfilling needs, or referring clients to appropriate branch team members or specialists.
Apply Integrated Relationship Management principles to help deliver Truist expertise and solutions for clients’ needs.
Participate in established Truist Retail Community Bank Leadership Routines.
Advance individual and product knowledge by attending sales, service, and product knowledge meetings and applicable training and web-based learning.
Follow internal controls, operational procedures, and risk management policies; stay informed of policy and procedure changes to maintain compliance.
Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate workload based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the job may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan