Universal Banker

Centier Bank•Fishers, IN

23d•$19•Onsite

About The Position

The Universal Banker (Bank Teller) serves as Centier’s front-line client ambassador and is cross-trained to provide a remarkable client experience. The role requires understanding clients’ transaction needs, communicating available options, educating clients, retaining and deepening existing relationships, and recommending value-added bank products and services. The Universal Banker participates in daily branch operations, including account openings and management, financial services, and account maintenance. The position completes client transactions accurately and efficiently, maintains records, and handles assigned funds. It also supports the branch’s servant sales process and sales tactics, helping clients as a financial guide. The role may involve working evenings, some weekends, and at other branches as needed.

Requirements

High school diploma or equivalent.
At least six months of customer service or cash-handling experience is desirable.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer information, sort documents, and follow logical instructions and systems.
Ability to make tactile judgments when verifying currency authenticity.
Ability to work well with others in a team environment.
Ability to listen to understand client problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts and support successful implementation.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Banking experience is a plus but is not required.
Six months of customer service or cash-handling experience is desirable.

Responsibilities

Provide friendly, positive, professional service and complete client-requested services.
Build rapport with clients, identify needs, recommend and explain solutions, address objections, and ask for their business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Process teller transactions, including deposits and loan payments; verify cash and endorsements; cash checks within authorized limits; issue money orders and official checks; and redeem savings bonds.
Count the cash drawer daily, ensure it balances, and investigate discrepancies.
Follow BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect the confidentiality of client business.
Resolve client problems and complaints efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, branch ATM, and vault balancing.
Help associates balance their drawers and locate errors.
Conduct client onboarding and outbound follow-up calls relating to client conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services and seek assistance or development as needed.
Represent Centier professionally through virtual or outside community involvement, external initiatives, and volunteerism; log volunteer hours.
Participate in personal development, online learning, and internal or external training.
Refer clients to specialists in other lines of business when appropriate.
Perform PA’s, aisle time, and other promotional activities when applicable.
Maintain professional appearance, an orderly work area and branch, and compliance with the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage personal and business account openings from start to finish.
Work evenings, some weekends, and at other branches as needed.