Universal Banker

First Bank Midwest • Troy, OH

24d

About The Position

The Universal Banker is a frontline role providing comprehensive banking services to consumer and commercial customers. The position combines teller transactions with relationship-based sales and service, delivering a seamless customer experience across service channels. The Universal Banker engages customers in financial conversations, identifies their needs, recommends appropriate bank products and solutions, and processes transactions accurately while complying with bank policies and regulatory requirements.

Responsibilities

• Provide exceptional in-person and phone service to consumer and commercial customers.
• Build and deepen customer relationships by understanding their financial needs and goals.
• Conduct needs-based conversations and recommend tailored banking solutions.
• Resolve customer issues promptly and escalate complex concerns as appropriate.
• Recommend and open consumer and business accounts, including checking, savings, lending, and treasury services.
• Cross-sell products and services that align with customer needs.
• Support new-customer onboarding, follow-up, and relationship expansion.
• Identify referral opportunities for specialized services such as commercial lending, wealth, and mortgage services.
• Process deposits, withdrawals, payments, and other teller transactions accurately.
• Balance the cash drawer and maintain accurate transaction records.
• Support routine and complex transactions for consumer and business customers.
• Maintain and service accounts, including updates, closures, and documentation.
• Assist customers with digital banking tools and services.
• Answer questions about accounts, fees, fraud prevention, and banking products.
• Follow bank policies, procedures, and regulatory requirements.
• Verify identification and documentation and follow fraud-prevention practices.
• Protect customer information and maintain confidentiality.
• Collaborate with team members to achieve financial center goals.
• Support branch operations, including opening and closing duties and dual-control procedures such as night drop.
• Contribute to a positive, customer-focused team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed