Universal Banker - Horsham Office

QNB Bank•Horsham, PA

1d•Onsite

About The Position

QNB Bank is hiring a full-time Universal Banker at its Horsham Office in Horsham, Pennsylvania. The role involves engaging directly with customers, addressing financial needs, and building relationships in the community. The banker assists with account inquiries and transactions, provides information about financial products, and offers personalized solutions to improve customer experiences. The position also includes opening, closing, and servicing deposit products; processing loans; balancing cash drawers; and managing ATM and vault settlements. The Universal Banker is expected to deliver courteous, accurate, and efficient service, meet sales and quality goals, participate in community initiatives, and complete required compliance training. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with Friday hours extended to 6:00 p.m., and Saturday shifts from 8:30 a.m. to 12:00 p.m. The posting also requires availability during all operating hours, including holidays and weekends.

Requirements

Creativity and energy in modeling Q2 Service and Sales programs and achieving goals while meeting quality standards.
Ability to represent QNB courteously and professionally and provide accurate, efficient service.
Customer relationship-building, consultative selling, and effective cross-selling skills.
Effective communication skills, including evaluating customer needs through open-ended questions and making appropriate referrals.
Ability to open, close, and service deposit products and process loans.
Thorough understanding of branch transactions, including cash drawer balancing and ATM and vault settlements.
Commitment to community involvement and participation in local initiatives.
Ability to complete assigned compliance training in a timely manner.
Availability during all operating hours, including holidays and weekends.

Responsibilities

Assist customers with account inquiries and process transactions.
Provide information about financial products and offer solutions tailored to customers' needs.
Build customer relationships and deliver courteous, accurate, and efficient service.
Use consultative selling and cross-selling techniques to identify appropriate products and services.
Open, close, and service deposit products.
Process loans.
Balance cash drawers and manage ATM and vault settlements.
Model Q2 Service and Sales programs and work toward goals while meeting quality standards.
Make appropriate referrals by evaluating customer needs and asking open-ended questions.
Participate in local community initiatives.
Complete assigned compliance training in a timely manner.
Be available during all operating hours, including holidays and weekends.