Universal Banker

Millennium Bank•Calhoun, GA

26d

About The Position

Millennium Bank is seeking a Universal Banker to deliver exceptional customer service while supporting teller-line and platform functions in a branch. The role handles everyday banking transactions, assists customers with account needs, opens new accounts, and identifies opportunities to connect customers with relevant products and services. The Universal Banker provides flexible coverage across branch functions while maintaining accuracy, professionalism, and compliance with Bank policies and regulations. Success involves processing transactions accurately and efficiently, building positive customer relationships, maintaining a balanced cash drawer, identifying appropriate ways to meet customer needs, and supporting the branch team with professionalism and flexibility. Candidates must satisfy a background screening that includes credit history, a drug screen, and criminal records.

Requirements

High school diploma or GED.
Excellent customer service and interpersonal skills.
Ability to provide professional, friendly, and responsive service.
Strong attention to detail, organization, and time management.
Ability to accurately handle cash and perform basic mathematical calculations.
Ability to exercise sound judgment when processing customer transactions and identifying potential fraud or loss.
Strong verbal and written communication skills.
Ability to maintain confidentiality and protect sensitive customer information.
Ability to learn and apply banking policies, procedures, products, and regulations.
Ability to work effectively as part of a team and adapt to changing branch needs.
Strong work ethic, reliability, professionalism, and commitment to customer service.
Satisfy a background screening that includes credit history, a drug screen, and criminal records.

Nice To Haves

At least 1 year of banking experience preferred.
2 or more years of cash handling and customer service experience preferred.
Previous experience working directly with the public preferred.
Experience with account opening, teller operations, or retail banking preferred.

Responsibilities

Provide friendly, professional, and efficient service to new and existing customers.
Process routine banking transactions, including deposits, withdrawals, check cashing, transfers, loan payments and payoffs, cashier's checks, cash advances, and other account transactions.
Process ATM, night deposit, mail deposit, term deposit, and retirement savings transactions as applicable.
Assist customers with debit card orders and maintenance.
Answer routine customer questions about account balances, histories, interest rates, service charges, and other banking services while protecting privacy and meeting disclosure requirements.
Identify and appropriately escalate complex customer concerns, complaints, or special requests.
Open and maintain consumer and business deposit accounts, including checking, savings, and money market accounts.
Understand the Bank's products and services, identify customer needs, recognize cross-selling and referral opportunities, and connect customers with the appropriate banking professional.
Participate in sales, service, and product training.
Build positive customer relationships that contribute to retention and branch growth.
Accurately process and balance cash transactions, maintain appropriate cash levels, and report discrepancies to the appropriate supervisor.
Buy, sell, and obtain currency from the vault as needed while following cash limits and procedures.
Balance and maintain the ATM as assigned.
Use sound judgment when evaluating potential loss, fraud, or other risk during customer transactions.
Maintain accurate records and follow operational, security, and internal control procedures.
Follow Bank policies, procedures, security requirements, and applicable federal and state regulations.
Maintain working knowledge of applicable banking regulations, including BSA, CRA, Regulation E, Regulation CC, and consumer privacy requirements.
Obtain required approvals and authorizations.
Participate in cross-training and support other branch functions as needed to provide consistent branch coverage.
Collaborate with branch management and team members to support branch goals and a positive customer experience.
Perform other duties as assigned.