Universal Banker - Lincoln 26-062

Cobalt Credit Union•Lincoln, NE

40d•$16 - $24•Onsite

About The Position

As a Universal Banker at Cobalt Credit Union, you will advise members on how to achieve their financial goals. You will answer member questions, recommend and open credit union products and services, and make lending credit decisions. Success in the role requires meeting established goals by building long-term relationships with members. You will be among the first people members encounter when they need customer service and will create a lasting impression of the organization. You will represent the credit union in communications with members, teammates, and the communities it serves. The role calls for sound judgment, professionalism, and leading by example when working with other employees. Cobalt Credit Union is a not-for-profit organization based in Papillion, Nebraska, with more than 250 team members across 20 locations. Established in 1946 to serve the military, it now serves community members in the counties where it operates. Its mission is to be members’ trusted financial partner, providing tailored solutions throughout their life events. The organization offers ongoing training, individualized coaching, and employee growth opportunities, and describes its culture as family-oriented.

Requirements

High school diploma or GED.
Two years of prior experience in a financial institution.
Two years of cash handling, sales, and customer service experience.
Ability to interview members to determine financial service, lending, and business needs.
Ability to perform in a fast-paced, team-oriented environment with multiple interruptions.
Self-starter and motivated team member who can also work independently.
Problem-solving ability, accuracy, and attention to detail.
Strong motivation to provide quality customer service to members and the public.
Professionalism in attitude and member and team relations.

Responsibilities

Advise members on how to achieve their financial goals.
Answer member questions and identify their financial service, lending, and business needs.
Recommend and open credit union products and services.
Make lending credit decisions for members.
Build long-term member relationships and work toward established goals.
Provide exceptional customer service and represent the credit union to members, teammates, and the communities it serves.
Use sound judgment when making decisions and lead by example when working with other employees.