Universal Banker

ACCESS BANK • Omaha, NE

20d • Onsite

About The Position

ACCESSbank is hiring a relationship-focused Universal Banker to deliver a high-quality client experience across branch interactions. The role combines accurate transaction execution and operational responsibilities with consultative conversations that help identify client needs, provide tailored support, and deepen relationships. The Universal Banker supports routine transactions, basic account opening and onboarding, cash handling, compliance, and other branch operations while building skills in listening, recommending solutions, and introducing relevant products and services.

The position is based at ACCESSbank’s Midtown location in Omaha, Nebraska. It is an entry-level, full-time role with a day shift and no travel. A high school diploma or equivalent experience is required, along with six months to one year of banking or related sales or financial industry experience.

Requirements

• High school diploma or equivalent experience.
• Six months to one year of banking or related experience in the sales or financial industry.
• Excellent customer service and written, verbal, and listening communication skills.
• Effective selling, cross-selling, and referral skills.
• Detail-oriented and well-organized, with the ability to work independently and as part of a team.
• Self-motivated and able to take initiative.
• Proficiency with computers.
• Ability to manage multiple projects and use time and resources effectively to complete work within established timeframes.

Responsibilities

• Welcome clients promptly and maintain a positive, attentive presence, using client names when possible.
• Answer incoming calls, assist clients, resolve needs when possible, and provide a professional and supportive experience.
• Engage clients in conversation to understand their needs and provide appropriate support beyond the immediate transaction.
• Process deposits, withdrawals, transfers, account servicing activities, and other routine transactions accurately and efficiently.
• Build rapport and create positive, personalized experiences during client interactions.
• Maintain and balance the cash drawer daily, and assist with vault, ATM, and night depository functions as needed.
• Complete branch operational tasks, including branch capture, transaction processing, and system navigation.
• Follow bank policies, procedures, and applicable regulations, including BSA, CTR reporting, and KYC protocols.
• Process transactions within established authority limits and exercise sound judgment when exceptions arise.
• Assist with basic account opening by gathering client information, preparing documentation, and supporting account setup.
• Support client onboarding by explaining account features and digital tools.
• Develop consultative banking skills, including active listening, curiosity, and confidence in recommending solutions.
• Use sound judgment and seek to resolve client needs at the point of contact whenever possible.
• Demonstrate professionalism, integrity, and accountability in all interactions.
• Support team operations and assist with additional branch responsibilities as needed.

Benefits

• Competitive compensation and strong benefits.
• Opportunities for career growth through learning, collaboration, and leadership support.
• Paid volunteer hours and employee-led service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED