Universal Banker

Midland States Bank • Dixon, MN

22d • $19 - $22

About The Position

The Universal Banker Trainee delivers customer experiences to current and potential customers, communicates effectively, and develops knowledge of the bank’s products and services. The role includes identifying referral opportunities and using needs-based questions to match customers with appropriate products and services. Employees remain in trainee status until they demonstrate this ability and regularly meet or exceed performance and production goals established by the Banking Center Manager.

The position handles cash and check transactions, supports basic deposit account openings and maintenance under monitoring and coaching, develops product and sales knowledge, and helps meet personal and team goals. It also includes customer outreach, participation in coaching and learning activities, coverage at other bank locations, community activities, and compliance with applicable regulations, including the Bank Secrecy Act. Occasional travel for training and team meetings is required, with periodic travel within the market as needed. Work in a Midland office may be required to support collaboration and internal and external customers.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Apply institutional knowledge of banking.
• Receive cash and checks for deposit, verify amounts and endorsements, review checks for possible fraud, and apply holds as appropriate.
• Examine cash to guard against counterfeit bills.
• Cash checks according to bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Develop basic knowledge of deposit and lending products and services.
• Use needs-based questioning to identify appropriate products, deepen customer relationships, determine needs, and refer customers to business partners.
• Assist with basic deposit account openings and maintenance requests under monitoring and coaching from a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
• Participate proactively in outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Provide relief and/or backup teller coverage at other Midland States Bank locations.
• Complete assigned learning activities on time.
• Demonstrate and model Midland States Bank core values.
• Participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings and periodically to locations within the market as needed.
• Work in a Midland office when required to support collaboration and internal and external customers.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401(k) plan with company match
• May include the opportunity to participate in a Non-Qualified Deferred Compensation plan
• Short-term incentives such as bonus and/or commission
• May include long-term incentives such as stock awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed