Universal Banker - Bay Ridge
About The Position
The Universal Banker (UB) is a full-service, single point of contact for Apple Bank clientele, providing prompt, courteous, and efficient service to new and existing customers through monetary and account-related transactions. This hybrid role combines the responsibilities of a Customer Service Representative and Teller and supports branch leadership in delivering quality customer service. The UB provides sales and service support by acquiring new clients, offering suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The successful candidate opens new accounts, resolves issues, and educates customers about Bank products and services, referring customers to a licensed representative of ABS Associates of NY, Inc. when appropriate. The role focuses on building trusted, long-term relationships and offering suitable solutions that meet customer needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of combined Teller and Customer Service Representative retail banking experience.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written interpersonal and communication skills, including excellent phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when using confidential information.
- Ability to work weekends and extended hours, fill in at neighboring branch locations, and occasionally travel for mandatory training, as required.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues promptly and efficiently.
- Communicate ethically and thoroughly the features and facts of the Bank’s products, accounts, and services to current and prospective clients.
- Identify opportunities to acquire new or additional banking relationships by understanding customers’ and prospects’ needs and offering suitable products and services.
- Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality service.
- Process Teller transactions in accordance with established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and properly supplied.
- Communicate applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect clients and Bank assets.
- Follow new-account procedures, including CIP and BSA requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
