Universal Banker - Sheepshead Bay
About The Position
The Universal Banker (UB) acts as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service through monetary and account-related transactions. This hybrid role combines the responsibilities of a Customer Service Representative and Teller. The UB supports branch leadership by delivering quality customer service, acquiring new clients, recommending suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The successful candidate opens new accounts, resolves customer issues, and educates customers about Bank products and services. When appropriate, the UB may refer customers to a licensed representative of ABS Associates of NY, Inc. The role focuses on building long-term, mutually beneficial customer relationships based on trust and suitable solutions that meet customer needs.
Requirements
- High School Diploma or GED.
- At least 1–2 years of retail banking experience combining Teller and Customer Service Representative experience.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written interpersonal and communication skills, including excellent phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when using confidential information.
- Ability to work weekends and extended hours or fill in at neighboring branch locations when required.
- Ability to travel occasionally for mandatory training.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Engage clients in a friendly and professional manner, provide exceptional customer service, and resolve service-related issues promptly and efficiently.
- Communicate ethically and thoroughly with current and prospective clients about the features and facts of Apple Bank products, accounts, and services.
- Identify opportunities to acquire new or additional banking relationships by discussing customer needs and offering suitable products and services; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen relationships with existing and potential customers to meet team sales and referral goals while providing quality customer service.
- Process Teller transactions in accordance with policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
- Explain transaction disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and perform timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect customers and Bank assets.
- Follow new-account procedures, including CIP and BSA requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
