Part Time Universal Banker - 30 Hours - King

Truist Bank•King, NC

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular focus on outbound calling and Integrated Relationship Management (IRM). The banker provides a distinctive client experience through courteous engagement, handles standardized and more complex transactions (with assistance as needed), and educates clients about digital and self-service options. The role supports outreach and sales, participates in Truist Retail Community Bank Leadership Routines and relevant training, follows operational controls and risk policies, and serves as a secondary contact for new account openings and problem resolution. The position is part-time, scheduled for 30 hours, and is regular rather than temporary.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Ability to master PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency in basic computer applications, such as Microsoft Office products.
Ability to travel to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

One year of client relationship building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Complete client transactions promptly and efficiently, maintain accurate records, and properly handle assigned funds.
Engage clients courteously and provide a consistent service experience while conducting standardized and complex transactions and identifying client needs.
Educate clients about ATMs, online banking, and mobile banking.
Participate in client outreach, including outbound calls; check for client offers and identify needs or opportunities, fulfilling them or referring clients to appropriate team members or specialists.
Support Integrated Relationship Management (IRM) and delivery of solutions for clients’ needs.
Participate in Truist Retail Community Bank Leadership Routines.
Attend sales, service, product knowledge, and other applicable training meetings and classes, including web-based learning.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services.
Handle a proportionate volume of work according to branch demands.
Travel as needed to accommodate temporary staffing needs, including possible temporary assignment or locale changes; work weekends and/or extended hours, with occasional travel and overnights potentially required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation in the first year, prorated according to hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan