Universal Banker

Centier Bank•Valparaiso, IN

22d•Onsite

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role requires understanding clients’ transaction needs, explaining available options, educating clients, retaining and deepening existing relationships, and recommending relevant bank products and services. The Universal Banker participates in daily branch operations, including account openings and management, financial service needs, and account maintenance. The position also completes client transactions accurately and efficiently, maintains records, and handles assigned funds. The role participates in the branch’s servant sales process and supports sales tactics that help clients plan for a better financial future. This opening is at the Valparaiso North location. Branch hours are Monday through Friday, 9 a.m. to 5 p.m., and Saturday, 9 a.m. to noon. The position has no supervisory responsibilities and may require evening work, some weekends, and work at other branches as needed.

Requirements

High school diploma or equivalent.
Working knowledge of PC software, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and other bank-approved software systems.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer data, sort documents, and follow logical instructions and systems.
Ability to make texture judgments when verifying currency authenticity.
Ability to work well with others in a team environment.
Ability to listen to understand client problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts through successful implementation.
Ability to interact with business partners and support the account-opening process for personal and business products.

Nice To Haves

Banking experience is a plus but is not required.
At least six months of customer service or cash-handling experience is desirable.

Responsibilities

Provide friendly, positive, professional, high-quality service and respond to clients’ service requests.
Build rapport, identify client needs, recommend and explain solutions, address objections, and ask for clients’ business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within authorized limits, issuing money orders and official checks, and redeeming savings bonds.
Count the cash drawer daily, keep it in balance, and investigate discrepancies.
Comply with BSA/AML/OFAC regulations and guidelines, and report suspicious activity or clients to management or the Security Department.
Protect confidential client information and maintain a position of trust and responsibility.
Resolve client problems and complaints promptly and efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, and branch vault balancing.
Help associates balance their drawers and locate errors.
Conduct client onboarding and outbound follow-up calls about quality conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services, and seek assistance for further development as needed.
Represent Centier professionally in virtual and outside community involvement, external initiatives, and volunteer activities; log volunteer hours in the volunteer system.
Participate in personal development, online learning, and internal or external training.
Identify opportunities to refer clients to specialists in other lines of business.
Perform PA’s, aisle time, and other promotional activities, if applicable.
Maintain a professional appearance and manner, keep the work area and branch orderly, and follow the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Work evenings, some weekends, and at other branches as needed.
Interview clients at the new accounts desk, assess their needs, and manage the full account-opening process for personal and business products.
Interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.
Train and onboard new associates as a Branch Teller Mentor.