Universal Banker

CENTRAL BANCOMPANY, INC.•Des Peres, MO

20d•Onsite

About The Position

The Universal Banker delivers an exceptional customer experience by supporting teller transactions and personal banking services. Serving as a primary point of contact, the role handles day-to-day transactions, identifies customers’ financial needs, and recommends appropriate products and services. The position supports relationship building and branch growth and is accountable for meeting referral goals. All relationships and activities must follow Bank policies, procedures, systems, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations. The role requires regular in-person attendance at the assigned branch location, reliable attendance and punctuality, and readiness to take on additional responsibilities, duties, or projects as they arise.

Requirements

High school diploma or equivalent.
Strong customer service and relationship-building skills.
Ability to identify customer needs and recommend appropriate solutions.
Strong attention to detail and accuracy in transaction processing.
Proficiency in English, including the ability to read, write, speak, and comprehend effectively.
Ability to balance service and sales responsibilities in a fast-paced environment.
Sound judgment and ability to handle confidential information appropriately.
Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
Basic math and computer proficiency.
Ability to operate standard banking and office equipment.
Ability to meet referral performance expectations and goals.
Regular in-person attendance at the assigned branch location, with reliable attendance and punctuality.

Nice To Haves

Prior banking, cash handling, or customer service experience preferred.
Sales or referral experience is a plus.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
Open and maintain consumer accounts accurately and in compliance with applicable requirements, providing a positive onboarding experience.
Engage customers in conversations to identify financial needs and recommend appropriate products and services.
Participate in referral programs, meet established goals, and contribute to branch sales performance.
Maintain and balance a cash drawer according to established limits and procedures.
Provide customer service in person and by phone, resolving issues professionally and carefully.
Maintain working knowledge of bank products, services, and applicable regulations to support customers.
Follow procedures to prevent fraud, identify suspicious activity, and comply with security protocols.
Comply with applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
Meet referral performance expectations and goals.
Attend the assigned branch location regularly and maintain reliable, punctual attendance.
Assume additional responsibilities, duties, or projects as they arise.