Part Time Universal Banker - 20 Hours - Marshville

Truist • Marshville, NC

6d • Onsite

About The Position

Provide timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. Deliver high-quality service by identifying and understanding clients’ financial needs. Cross-train to support sales and service activities, particularly outbound calling and Integrated Relationship Management (IRM) activities. This is a regular, part-time position of 20 hours per week on the first shift in Marshville. Weekend and/or extended hours may be required, with occasional travel and overnight stays.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash handling, or client service experience.
• Six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master PC keyboard and software skills necessary for branch automation.
• Ability to multitask under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office software.
• Ability to travel as needed to support temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnights may be included.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide a distinctive client experience through courteous engagement, conversation, needs discovery, and completion of standardized and complex transactions; perform more complex transactions with assistance as needed.
• Educate clients about ATMs and online and mobile banking self-service options.
• Support sales through client outreach and outbound calls, checking for client offers, identifying needs and opportunities, fulfilling needs, or referring clients to appropriate branch team members or specialists.
• Apply Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions for their needs.
• Participate in Truist Retail Community Bank Leadership Routines.
• Develop individual and product knowledge by attending sales, service, and product knowledge meetings and applicable training and web-based learning.
• Follow internal controls, operational procedures, and risk management policies, and remain informed about policy and procedure changes.
• Serve as a secondary contact for new account openings and problem resolution, offer relevant products and services to clients and prospects, and handle a proportionate workload based on branch demands.
• Maintain accurate transaction records and properly handle assigned monies.

Benefits

• Eligible teammates working 20 or more hours per week may receive medical, dental, and vision insurance; life and disability insurance; accidental death and dismemberment coverage; tax-preferred savings accounts; and a 401(k) plan.
• Vacation of at least 10 days during the first year, prorated according to hire date and full-time or part-time status.
• Sick days, up to 10 during the first year, prorated.
• Paid holidays.
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED