Universal Banker

Centier Bank•Valparaiso, IN

23d•$19•Onsite

About The Position

The Universal Banker is a front-line client ambassador who is cross-trained to provide remarkable service, understand client transaction needs, explain available options, and recommend relevant bank products and services. The role supports daily branch operations, including client transactions, account openings and management, and other financial service needs. It also helps retain and deepen client relationships, complete client onboarding and follow-up, and contribute to branch sales goals. The position maintains accurate transaction records and handles assigned funds responsibly while following applicable regulations and confidentiality requirements. This opening is at the Valparaiso North location. Branch hours are Monday through Friday, 9 a.m. to 5 p.m., and Saturday, 9 a.m. to noon. The stated minimum hourly pay rate is $19.00, with starting pay based on experience.

Requirements

High school diploma or equivalent.
Minimum of six months of customer service or cash-handling experience is desirable.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer information, sort documents, and follow logical instructions and systems.
Ability to make texture judgments when verifying currency authenticity.
Ability to work well with others in a team environment.
Ability to listen, understand client problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Banking experience is a plus but is not required.

Responsibilities

Provide friendly, positive, professional service and fulfill client service requests.
Build rapport, identify client needs, explain and recommend solutions, address objections, and seek clients’ business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments; verifying cash and endorsements; cashing checks within authorization limits; issuing money orders and official checks; and redeeming savings bonds.
Count the cash drawer daily, keep it balanced, and investigate discrepancies.
Follow BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect client confidentiality and resolve client problems and complaints efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, the branch vault, and fellow associates’ drawer balancing.
Complete client onboarding and outbound follow-up calls related to service conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services and seek further development as needed.
Represent Centier through virtual or community involvement, external initiatives, and volunteer activities, and log volunteer hours.
Participate in personal development, online learning, and training.
Refer clients to specialists in other lines of business when appropriate.
Perform promotional activities, including PA’s and aisle time, when applicable.
Maintain professional appearance and conduct, an orderly work area and branch, and compliance with the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values.
Mentor fellow associates and support them with tasks and assignments.
Work evenings, some weekends, and at other branches as needed.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage personal and business account openings from start to finish.