Universal Banker

Centier Bank•Fishers, IN

21d

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role involves understanding clients’ transaction requirements, explaining available options, educating clients, retaining and deepening existing relationships, and recommending relevant bank products and services. The Universal Banker participates in daily branch operations, including account openings and management, financial-service needs, and account maintenance. The position completes client transactions efficiently and accurately, maintains records, and handles assigned funds. It also participates in the branch’s servant sales process and implements sales tactics to help clients achieve a better financial future. The position has no supervisory responsibilities. Associates are expected to follow Centier’s mission, Essentials of Excellence, and values; maintain client confidentiality and a professional appearance; and keep the work area and branch orderly. Work may include evenings, some weekends, and shifts at other branches as needed.

Requirements

High school diploma or equivalent.
High attention to detail and accuracy.
Ability to work well with others and in a team environment.
Ability to listen to clients, understand problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adapt to new technology, system conversions, and software rollouts.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to make tactile judgments when verifying the authenticity of currency.

Nice To Haves

Banking experience is a plus but is not required.
At least six months of customer service or cash-handling experience is desirable.

Responsibilities

Provide friendly, positive, professional service and respond to client requests.
Build rapport, identify client needs, explain and recommend solutions, handle objections, and ask for clients’ business.
Understand, promote, and advise clients on the bank’s products, services, and digital delivery channels.
Complete teller transactions, including deposits, loan payments, check cashing within limits, money orders, official checks, and savings bond redemptions.
Count the cash drawer daily, maintain its balance, and attempt to identify errors when it is out of balance.
Follow BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect client confidentiality and resolve client problems and complaints efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, and the branch vault; help associates balance drawers and locate errors.
Conduct client onboarding and outbound follow-up calls related to service conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain knowledge of the bank’s products and services, keep that knowledge current, and seek further development when needed.
Represent Centier professionally in community involvement, external initiatives, and volunteer activities; record volunteer hours in the volunteer system.
Participate in personal development, online learning, and internal or external training.
Identify opportunities to refer clients to specialists in other lines of business.
Perform PA’s, aisle time, and other promotional activities, if applicable.
Maintain a professional appearance and an orderly work area and branch in accordance with the Dress Code and Clean Desk policies.
Follow Centier’s mission, Essentials of Excellence, and values in all interactions.
Mentor fellow associates on tasks and assignments.
Work evenings, some weekends, and at other branches as needed.
Use bank software and systems to enter and retrieve data, sort documents, follow procedures, and proofread and verify written materials.
Interview clients at the new accounts desk, assess their needs, and manage the opening of personal and business accounts from start to finish.
Train and onboard new associates as a Branch Teller Mentor.