Universal Banker (McAllen S. 10th)

PrimeLending

21d•Onsite

About The Position

PlainsCapital Bank is seeking a Universal Banker for its McAllen S. 10th branch. This cross-trained retail banking professional provides both new-account and teller services. The role requires in-depth knowledge of the Bank’s products and services and involves opening and closing accounts, responding to account inquiries, and handling cash. The Universal Banker builds rapport with new clients, provides personalized service, and identifies opportunities to deepen customer relationships. The position calls for a versatile team player who can work with minimal direct supervision and may mentor retail banking teammates on cross-selling and relationship development.

Requirements

High school diploma, GED, or equivalent required.
At least 2 years of previous banking experience.
Ability to identify customer needs and provide effective solutions.
Ability to maintain in-depth knowledge of the Bank’s products and services.
Excellent verbal, written, and interpersonal communication skills.
Excellent computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint, and ability to learn and use custom banking systems and applications in a rapidly changing business and technology environment.
Excellent time-management, organizational, and problem-solving skills, including the ability to multitask and work in a deadline-driven environment.
Self-motivated, with strong initiative, a high level of accountability, and attention to detail.
Ability to cooperate and work within a team and across the organization.

Nice To Haves

Bachelor’s degree or some college.
Retail banking sales and/or new-account experience is strongly preferred.
Previous cash-handling experience.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service in person, by phone, and by email.
Establish new client relationships through the new-account process and identify potential multi-product opportunities using a customer-needs-based approach.
Explain account options and services based on customers’ needs, and maintain a conversational approach to identifying financial needs and growing relationships.
Follow up proactively with customers.
Review and explain required account documentation and complete customer onboarding.
Maintain thorough knowledge of the Bank’s products and services.
Complete customer transactions, including cashing checks, receiving deposits, processing withdrawals and transfers, accepting loan payments, redeeming savings bonds, performing cash advances, selling money orders, and adding stop payments to accounts.
Participate in huddles, including engaging in discussions or assisting with or leading huddles as assigned.
Attend branch meetings and be available to work assigned hours.
Follow applicable policies, procedures, and regulatory practices.
Follow the Bank’s relationship-management and customer-service-excellence programs.
Respond to internal and external client inquiries about bank products, services, and operations, in person, by telephone, or by mail.
Perform routine client maintenance requests and fulfillment needs.
Complete assigned training requirements on time.
Participate regularly in one-on-one coaching and performance feedback for personal and career growth.
Perform other duties and responsibilities as required.