Universal Banker, Lee's Summit

NASB • Summit, MO

8d • Onsite

About The Position

North American Savings Bank (NASB) is seeking a Universal Banker to join a branch team. Universal Bankers provide quality customer service and promote the bank’s products, services, and solutions to make banking easy for customers. The role supports customer retention and branch sales and service goals while assisting with daily branch operations and compliance requirements.

The posting names Lee’s Summit in the title but refers to the Independence branch in the description.

Requirements

• High school diploma, GED, or foreign equivalent required.
• At least one year of experience in a retail or sales environment engaging customers and making product recommendations that lead to sales, or relevant experience.
• Ability to work branch hours Monday through Friday and alternate Saturday mornings.
• Ability to learn products, services, and procedures quickly and accurately.
• Financial management and responsibility skills.
• Excellent communication skills and ability to adapt product and service conversations to customers’ needs, in person and over the phone.
• Basic math skills, including solving problems and quickly identifying currency denominations.
• Time-management and organizational skills; detail-oriented and thorough.
• Sound judgment and decision-making abilities.
• Credit and background checks are required.

Nice To Haves

• College degree or military equivalent preferred.
• Bilingual ability desired but not required.

Responsibilities

• Greet customers, answer phones promptly, take ownership of customer interactions, and provide outstanding service.
• Refer customers to the mortgage sales team when appropriate.
• Help customers select accounts and financial services, administer accounts, and support customer retention and branch sales and service goals.
• Resolve customer problems, issues, and questions.
• Maintain a positive, friendly, and professional attitude.
• Assist with branch marketing activities and promotions.
• Perform daily branch operations, including opening accounts, cash controls, balancing, fraud prevention, processing customer transactions, and completing Customer Identification Program (CIP) requirements accurately.
• Follow bank policies and procedures, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance requirements.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan with an immediate employer match.
• Paid time off, including PTO, 11 holidays, birthday leave, and volunteer time off.
• Competitive compensation and bonus opportunities.
• Career development and advancement opportunities.
• $500 sign-on bonus opportunity available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED