Universal Banker

Bank of Hope•Bayside, NY

24d

About The Position

The Universal Banker provides a welcoming, professional customer experience by responding to inquiries, resolving issues, and building customer relationships. The role identifies customer needs and recommends appropriate banking products and services, promotes products to support individual and branch sales goals, and educates customers about digital banking and self-service tools. The position performs teller transactions and supports account openings, updates, and closings while maintaining accurate cash handling and following bank policies and procedures. It also supports branch operations, compliance, security, fraud prevention, recordkeeping, and risk escalation. The Universal Banker collaborates with branch colleagues, may assist with training new team members, and participates in meetings and training sessions.

Requirements

High school diploma.
Excellent verbal and written communication skills.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong customer service skills and ability to build and maintain relationships.
Advanced written English and fluent spoken English.

Nice To Haves

Korean language skills preferred.

Responsibilities

Welcome customers, respond to inquiries, and resolve issues promptly.
Build customer relationships by understanding needs and recommending appropriate banking products and services.
Promote accounts, loans, and other financial solutions to achieve individual and branch sales goals.
Educate customers about digital banking options and self-service tools.
Maintain knowledge of bank products, services, and promotions.
Process deposits, withdrawals, transfers, and payments accurately and efficiently.
Assist with account openings, updates, and closings in accordance with bank policies and procedures.
Identify opportunities to cross-sell or upsell additional products and services.
Maintain cash drawer accuracy and follow established cash-handling procedures.
Comply with bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
Monitor and escalate suspicious account activity or potential risks to management.
Maintain organized and accurate records for branch audits and operational reviews.
Collaborate with branch team members to support seamless service delivery and branch goals.
Assist with training and mentoring new team members as directed by management.
Participate in branch meetings and training sessions.