Universal Banker (Twin Hickory Branch)

Atlantic Union Bank Careers • Glen Allen, VA

4d

About The Position

The Universal Banker responds to customer needs by processing routine banking transactions at the teller window or on the platform under minimal supervision, while providing flexible coverage for the branch. The role performs a broad range of sales and service activities to deliver a high level of customer service, including opening new accounts, handling teller transactions, marketing and cross-selling bank products and services, and resolving complex customer service issues. The Universal Banker identifies additional sales and service opportunities, builds rapport with prospects and existing customers, and refers customers to other banking services or bank personnel as appropriate. Other duties may be assigned.

The role requires broad knowledge of operational procedures and tools, typically gained through extensive work experience and potentially vocational or technical education. The employee works with limited supervision in routine situations, may assist with training lower-level employees, and analyzes problems that are typically non-routine.

The employee must be able to stand for extended periods and lift objects weighing up to 30 pounds. The employee must possess or be able to obtain an NMLS registration. Compensation depends on factors including education, work experience, skills, certifications, and geographic location. Eligible teammates may participate in a benefits package, subject to plan terms and eligibility requirements.

Requirements

• Typically requires 5 or more years of relevant experience.
• May require vocational or technical training.
• Must be able to stand for extended periods and lift objects up to 30 pounds.
• Must possess or be able to obtain an NMLS registration.

Responsibilities

• Process routine banking transactions at the teller window or on the platform.
• Provide flexible coverage for the branch.
• Open new accounts and handle teller transactions.
• Market and cross-sell bank products and services.
• Resolve complex customer service issues.
• Identify additional sales and service opportunities.
• Build rapport with prospects to establish banking relationships and enhance existing customer relationships.
• Refer customers to other banking services and bank personnel as appropriate.
• Assist with and train lower-level employees.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid time off
• Retirement savings through a 401(k) plan
• Wellness resources
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed