Universal Banker (Twin Hickory Branch)
About The Position
The Universal Banker processes routine banking transactions at the teller window or on the platform under minimal supervision and provides flexible branch coverage. The role includes a broad range of sales and service activities to deliver a superior customer experience. Responsibilities include opening new accounts, handling teller transactions, marketing and cross-selling bank products and services, and resolving complex customer service issues. The Universal Banker uses banking knowledge to identify additional sales and service opportunities, builds rapport with prospects and existing customers, and refers customers to other banking services and personnel as appropriate. Other duties may be assigned. The role requires broad knowledge of operational procedures and tools, generally gained through extensive work experience and potentially vocational or technical education. The employee works with limited supervision in routine situations, assists and trains lower-level employees, and analyzes problems that are typically not routine. The position requires the ability to stand for extended periods and lift objects up to 30 pounds. The employee must possess or be able to obtain an NMLS registration. Compensation depends on factors including education, experience, skills, certifications, and geographic location.
Requirements
- Typically requires 5 or more years of relevant experience.
- May require vocational or technical training.
- Possess or be able to obtain an NMLS registration.
- Ability to stand for extended periods and lift objects up to 30 pounds.
Responsibilities
- Process routine banking transactions at the teller window or on the platform.
- Provide flexible coverage for the branch.
- Open new accounts and handle teller transactions.
- Market and cross-sell bank products and services.
- Resolve complex customer service issues.
- Identify additional sales and service opportunities using banking knowledge.
- Build rapport with prospects and existing customers to establish or enhance banking relationships.
- Refer customers to other banking services and bank personnel as appropriate.
- Assist and train lower-level employees.
- Analyze non-routine problems.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Paid time off
- 401(k) retirement savings plan
- Wellness resources
- Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
