Universal Banker

CENTRAL BANCOMPANY, INC.•Warrensburg, MO

22d

About The Position

The Universal Banker is an entry-level sales and relationship-banking position. The role focuses on identifying customer needs, recommending appropriate Bank solutions, and achieving assigned monthly sales and referral scorecard goals. The Universal Banker also opens and services accounts and performs day-to-day teller work, without allowing transaction responsibilities to replace or reduce sales expectations. Employees are expected to initiate customer conversations, ask for business, follow up on opportunities, and demonstrate consistent progress toward individual goals. Success in the role includes consistent achievement of sales and referral goals, accurate account and transaction work, proactive needs-based recommendations, documented follow-through, coachability, product knowledge growth, and dependable teamwork.

Requirements

High school diploma or equivalent.
Basic math, computer, and typing skills.
Strong communication skills and comfort initiating customer conversations.
Attention to detail, good judgment, and ability to handle confidential information.
Regular and punctual attendance, with flexibility to work assigned hours including rotating Saturdays.

Nice To Haves

Customer-service, retail, cash-handling, or sales experience.

Responsibilities

Welcome customers, assess their needs, and explain relevant personal and business deposit products and services.
Open and accurately document checking, savings, certificates of deposit, safe deposit boxes, IRAs, online banking, debit cards, credit cards, and other approved products within role authority.
Complete account maintenance, research, stop payments, address changes, check orders, funds transfers, and other service requests.
Process teller transactions and balance a cash drawer when assigned.
Resolve routine customer concerns and involve the Branch Lead or appropriate partner when additional authority or expertise is needed.
Build knowledge of Bank products, digital tools, and business partners to support customer conversations and referrals.
Meet assigned monthly sales, product, and referral scorecard goals.
Initiate needs-based conversations, recommend suitable solutions, and ask customers for their business.
Develop qualified referrals to other business units, follow up promptly, and maintain ownership of agreed next steps.
Record sales activities, customer contacts, referrals, follow-up, and outcomes accurately in the designated tracking process.
Review scorecard results and activity with the Branch Lead, accept coaching, and promptly adjust when performance or activity is below expectations.
Participate in sales training, outbound calling, campaigns, prospecting, follow-up activities, and branch sales initiatives.
Apply account-opening, teller, fraud-prevention, loss-control, and security procedures consistently.
Follow applicable requirements, including BSA and relevant consumer regulations.
Maintain required documentation and protect customer and Bank information.
Exercise sound judgment and promptly escalate exceptions, suspicious activity, errors, or customer concerns.