Universal Banker

CENTRAL BANCOMPANY, INC. • Wildwood, MO

22d • Onsite

About The Position

The Universal Banker delivers an exceptional customer experience by supporting teller transactions and personal banking services. As a primary customer contact, the role handles day-to-day transactions, identifies financial needs, and recommends suitable products and services. It also supports relationship building and branch growth by meeting referral goals. The position conducts activities in accordance with Bank policies, procedures, systems, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficiency in English, including reading, writing, speaking, and comprehension.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.
• Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
• Basic math and computer proficiency.
• Ability to operate standard banking and office equipment.
• Ability to meet referral performance expectations and goals.
• Regular in-person attendance at the assigned branch location, with reliable attendance and punctuality.
• Willingness to assume additional responsibilities, duties, or projects as they arise.

Nice To Haves

• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
• Open and maintain consumer accounts accurately and in compliance with requirements, providing a positive onboarding experience.
• Engage customers to identify financial needs and recommend appropriate products and services.
• Participate in referral programs, meet established goals, and contribute to branch sales performance.
• Maintain and balance the cash drawer within established limits and procedures.
• Provide in-person and telephone customer service and resolve issues professionally.
• Maintain working knowledge of bank products, services, and applicable regulations to support customers.
• Follow procedures to prevent fraud, identify suspicious activity, and comply with security protocols.
• Comply with applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED