Universal Banker

Bank of Hope•New York, NY

25d•$22 - $24

About The Position

The Universal Banker provides a welcoming and professional customer experience, responds to inquiries, resolves issues, and builds customer relationships by identifying needs and recommending appropriate banking products and services. The role promotes accounts, loans, and other financial solutions to help meet individual and branch sales goals, and educates customers about digital banking and self-service tools. The position processes teller transactions and supports account openings, updates, and closings while following bank policies and procedures. It also involves maintaining cash drawer accuracy, supporting branch operations, complying with regulatory and security requirements, identifying potential risks, and keeping accurate records. The Universal Banker collaborates with branch colleagues, may assist with training and mentoring new team members as directed, and participates in branch meetings and training sessions.

Requirements

High school diploma.
Advanced written English and fluent spoken English.
Excellent verbal and written communication skills.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong customer service skills and ability to build and maintain relationships.

Nice To Haves

Korean language skills.

Responsibilities

Provide a welcoming and professional experience for customers, answer inquiries, and resolve issues promptly.
Build customer relationships by understanding needs and recommending appropriate banking products and services.
Promote accounts, loans, and other financial solutions to achieve individual and branch sales goals.
Educate customers about digital banking options and self-service tools.
Maintain knowledge of bank products, services, and promotions to provide accurate information.
Perform teller transactions, including deposits, withdrawals, transfers, and payments, accurately and efficiently.
Assist customers with account openings, updates, and closings in accordance with bank policies and procedures.
Identify opportunities to deepen customer relationships by cross-selling or upselling products and services.
Maintain cash drawer accuracy and follow cash-handling procedures.
Follow bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
Monitor and escalate suspicious account activity or potential risks to management as needed.
Maintain organized and accurate records for branch audits and operational reviews.
Collaborate with branch team members to support service delivery and branch goals.
Assist with training and mentoring new team members as directed by management.
Participate in branch meetings and training sessions.