Universal Banker

Neighbors Credit Union•Florissant, MO

26d•$20 - $22

About The Position

Neighbors Credit Union is a not-for-profit, full-service financial institution established in 1928 in St. Louis. Its mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening the community through financial education. The Universal Banker is expected to represent the credit union’s mission, vision, and service standards by serving members with integrity, trustworthy guidance, and personal responsibility. This role identifies members’ financial needs and recommends appropriate solutions, supports members through complex issues, and helps them use electronic service channels. It also handles member communications, financial transactions, records, regulatory compliance, and branch operations. The position oversees team members across various markets or branches, provides peer training, and has authority to discipline subordinates as needed.

Requirements

At least two years of experience in service delivery.
Proven experience using technology.
High school diploma or equivalent.

Nice To Haves

Cash-handling experience.
College degree.
Regular use of a financial institution’s online tools for personal banking.

Responsibilities

Uncover members’ financial needs and offer appropriate recommendations.
Perform proactive activities to provide excellent service and achieve member growth.
Provide member support and resolve complex issues to ensure member satisfaction.
Educate members on using electronic service delivery channels in the branch and on personal devices.
Handle electronic messages, inbound phone calls, and video calls concerning member accounts or general questions about credit union services.
Ensure compliance with applicable federal and state regulations and stay current on fraud training and trends.
Manage and maintain member records and follow system-management guidelines.
Work with team members to resolve complaints and provide support as needed.
Process financial transactions, including cash handling.
Perform operational duties, including auditing, ITM/ATM maintenance, cash management, and vault maintenance.
Oversee team members across various markets or branches and provide peer training as needed.
Discipline subordinates as needed.