Universal Banker

Seneca Savings Bank N.A.•City of Syracuse, NY

21d•$19 - $23

About The Position

The Universal Banker serves as a key point of contact for customers within a branch, providing a seamless and personalized banking experience. The role combines customer service, sales, and transaction processing while supporting the Bank’s mission to deliver exceptional service and promote financial wellness. The position processes retail and commercial transactions, opens and services personal and business accounts, helps customers use digital banking tools, resolves account issues, and identifies opportunities to recommend products and make referrals. The Universal Banker also supports branch operations, follows policies designed to protect customer assets and prevent fraud, and works collaboratively with branch colleagues. The role requires a high school diploma or GED, basic computer proficiency, strong interpersonal and communication skills, and the ability to work collaboratively. The schedule rotates and includes Saturdays; occasional after-hours meetings and travel between office locations may also be required. Work takes place in a typical office environment with no exposure to adverse environmental conditions. The position involves varied physical activities and may require exerting up to 30 pounds of force occasionally. The base pay range is $18.50–$23.00 per hour, with exact offers based on job-related knowledge, skills, and experience.

Requirements

High school diploma or GED.
Basic computer proficiency.
Strong interpersonal skills and a pleasant, professional demeanor when interacting with customers.
Excellent verbal and written communication skills.
Ability to work collaboratively as part of a team.
Flexibility to work a rotating schedule, including Saturdays.
Availability to attend occasional after-hours meetings as needed.
Willingness to travel between office locations as required.
Ability to adapt to changes in policies and procedures, including changes implemented rapidly.

Nice To Haves

Prior cash handling experience.
Previous customer service experience.

Responsibilities

Process retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing.
Greet customers and direct them to appropriate services or team members based on their needs.
Encourage use of self-service channels and assist customers with digital banking tools.
Open personal and business accounts accurately and in accordance with Bank policies and procedures.
Manage account servicing and error resolution, escalating complex issues and following up to ensure timely resolution.
Identify customer needs and build relationships through product recommendations and referrals.
Conduct needs assessments and present solutions aligned with customers’ financial goals.
Meet personal sales and referral goals by developing new relationships and expanding existing ones.
Make outbound calls and participate in branch sales promotions as directed by management.
Follow consumer guidelines for accurate account handling and exception processing.
Verify endorsements, assess funds availability, and issue receipts in accordance with Bank policy.
Balance daily work and follow operational procedures.
Maintain knowledge of ATM settlement, foreign currency handling, night depository procedures, reserve cash and coin maintenance, negotiable control, and branch opening and closing protocols.
Follow operational, security, and control policies to help prevent fraud and protect customer assets.
Assist branch colleagues and contribute constructively during Branch Team meetings.
Review daily reports, including debit cards ordered, Customer Source, Online Banking Enrollment, Stop/Hold Content, High Dollar Report, CTR addition and review, 3-10 log, IRS Data Capture, and Deposit Review.