Universal Banker

United Bank • Washington, DC

27d • $23 - $36

About The Position

The Universal Banker provides proactive, consultative banking that builds customer relationships through trust, identifying financial needs, and recommending solutions. The role supports branch operations, delivers a memorable client experience, achieves sales goals, and handles service requests. The position requires teamwork, multitasking, attention to detail, and a strong commitment to customer service. The banker greets and assists customers, processes branch transactions, communicates the bank’s products and services, recommends suitable options, and contributes to operational, regulatory, and security responsibilities. The role may include branch opening and closing procedures and travel of up to 15% within the branch region.

Requirements

• High school diploma or equivalent.
• At least three years of professional customer-contact and service experience, or at least two years of banking experience; branch banking experience is preferred.
• Prior experience handling and being accountable for money.
• Ability to complete the bank’s in-house training program within a reasonable timeframe.
• Ability to demonstrate a professional, sales-oriented, relationship-building demeanor.
• Ability to perform basic math calculations.
• Ability to interact confidently with clients.
• Initiative in independently learning the bank’s products and services.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office products, including Word and Excel.
• Attention to detail and ability to multitask and work independently and as part of a team.
• Professionalism.
• Ability to travel up to 15% within the branch region.

Nice To Haves

• Bachelor’s degree.
• Excellent verbal and written communication skills in Spanish or an additional language.
• Understanding and working knowledge of an appropriate core banking system.

Responsibilities

• Proactively greet customers and manage the lobby to understand their reason for visiting and direct or assist them appropriately.
• Process branch-related transactions accurately, efficiently, and professionally.
• Maintain current knowledge of the bank’s products and services and communicate them to new and existing customers.
• Maintain customer information and notes concerning interest in future financial discussions or anticipated financial needs.
• Contact customers about pre-approved financial product or service offers, offer financial overviews, and schedule structured financial review meetings.
• Recommend products and services based on customer needs, build loyalty, and deliver a differentiated customer experience.
• Educate customers about options for managing financial transactions using available technology, tools, and resources.
• Clearly explain product and service benefits, requirements, fees, and costs.
• Refer customers to other bank associates or departments when appropriate.
• Participate in daily branch operations, including transaction servicing in platform or sales areas.
• Follow department and company policies, procedures, and security requirements; notify appropriate staff about potential risks or suspicious behavior.
• Work with other departments to troubleshoot and resolve customer situations.
• Monitor individual performance and follow action plans to contribute to monthly branch and individual scorecard goals.
• Make appropriate policy exceptions within established guidelines, such as fee waivers or funds availability, to maintain positive customer relationships.
• Participate in branch opening and closing procedures when assigned.
• Contribute to bank objectives by working as a team member to allocate and coordinate workflow.

Benefits

• Professional and personal development opportunities, including career advancement, job and industry training, wellness initiatives, mentoring, and leadership programs.
• May be eligible for cash bonuses, long-term incentives, commissions, and other bank-sponsored benefit programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED