Universal Banker
About The Position
Minnwest Bank is seeking a Universal Banker II to deliver exceptional customer service and build and maintain customer relationships. The role supports transactional services, account opening, consumer lending support, digital banking education, and identifying customers’ financial needs. Level placement is based on experience, knowledge, and demonstrated banking expertise. The position requires travel to local branches to provide staffing coverage. Bankers using their own vehicle for this travel are paid mileage, and working at a branch outside their home location comes with an additional $1.00 per hour pay differential. Occasional travel of less than 5% is required to the Minnwest Bank Training Center in Eagan, Minnesota for Universal Banker training. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating Saturdays from 8:00 a.m. to 12:00 p.m. The work involves in-person customer and employee interaction, coordination with other employees and departments, computer and telephone use, and occasional lifting of up to 50 pounds. A full background check and financial credit check are required for the final candidate; employment requires passing both checks.
Requirements
- High school diploma or equivalent.
- One year of cash-handling and customer-service experience.
- Successful completion of consumer account opening training.
- Strong communication and interpersonal skills.
- Ability to learn banking systems and procedures.
- Teamwork.
- Must pass a full background check and financial credit check.
Responsibilities
- Provide exceptional customer service during all customer interactions.
- Process customer transactions accurately and efficiently.
- Assist customers with basic account maintenance and digital banking tools.
- Build and maintain customer relationships, identify customer financial needs, and support account opening and consumer lending.
- Travel to local branches to provide staffing coverage as needed.
Benefits
- Comprehensive medical, vision, and dental insurance.
- 401(k) with employer match and Employee Stock Ownership Plan (ESOP).
- Paid holidays and competitive paid vacation days.
- Paid parental leave.
- Short- and long-term disability insurance.
- Life, critical illness, and accidental insurance.
- Tuition reimbursement and career development opportunities.
- Employee Assistance Program (EAP).
- Paid time off to volunteer in the community.
- Diversity- and inclusion-focused Employee Resource Group.
- Incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
